Account Support Analyst- SES

Highmark Health • Raleigh, NC • 7h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides account support activities associated with the quoting, set up, implementation, and administration of groups and accounts. May provide assistance with standard and/or non-standard benefit implementation tasks. May identify and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete quoting, set up, implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282380

Similar Jobs

National Service Account Manager

JF ACQUISITION LLC • Morrisville, NC • 2h ago

Management & Administrative

National Service Account Manager Morrisville, NC ( http://maps.google.com/maps?q=100+Perimeter+Park+Drive+Morrisville+NC+USA+27560 ) - Overhead Job Type Full-time Description The JF Petroleum Group stands as a premier le...

2h ago

Go to Apply

Neighborhood Sales Manager

Stanley Martin Homes • Raleigh, NC • 2h ago

Management & Administrative

Who is Stanley Martin Homes? At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member i...

2h ago

Go to Apply

Director, Account Management, MedTech

IQVIA • Durham, NC • 2h ago

Hospital & Medical

IQVIA MedTech provides solutions and services dedicated to supporting the needs of the medical device and in vitro diagnostics industry , from Concept to Patient. At IQVIA, you will have the opportunity to build your car...

2h ago

Go to Apply

Secretary - Office Automation

Veterans Affairs, Veterans Health Administration • Durham, NC • 3h ago

Management & Administrative

Summary This position serves within the Surgical Care Service Line at the VA Medical Center located in Durham, NC. The secretary provides various clerical and administrative duties and provides office automation support...

3h ago

Go to Apply

Medical Administration Officer - Health Administration Service Chief

Veterans Affairs, Veterans Health Administration • Durham, NC • 3h ago

Hospital & Medical

Summary This position is located in the Department of Veterans Affairs (VA) Veterans HealthAdministration, Mid-Atlantic Health Care Network (VISN 6), Durham Veterans Affairs Health Care System (DVHCS), Health Administrat...

3h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Raleigh, NC • 3h ago

IT & Engineering

Job Description The Principal Supply Chain Quality Engineer is a recognized technical leader responsible for developing and executing quality strategies that ensure products, suppliers, and manufacturing processes consis...

3h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Raleigh, NC • 3h ago

IT & Engineering

3h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Raleigh, NC • 3h ago

IT & Engineering

3h ago

Go to Apply

Registered Nurse - Community Living Center QI

Veterans Affairs, Veterans Health Administration • Durham, NC • 3h ago

Hospital & Medical

Summary The Community Living Center is a 66-bed facility that provides long term care, hospice, palliative care, rehab, and extended care services to eligible veterans within an Interdisciplinary environment. The CLC Qua...

3h ago

Go to Apply

Assistant Acute Care Chief - Mental & Behavioral Health Service

Veterans Affairs, Veterans Health Administration • Durham, NC • 3h ago

Hospital & Medical

Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP applica...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)