Account Support Analyst- SES

Highmark Health • Salem, OR • 14h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides account support activities associated with the quoting, set up, implementation, and administration of groups and accounts. May provide assistance with standard and/or non-standard benefit implementation tasks. May identify and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete quoting, set up, implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282380

Similar Jobs

Software Engineering Manager

Ford Motor Company • Salem, OR • 2h ago

Management & Administrative

We are seeking an expert technical leader to drive the Ford Container-as-a-Service (CaaS) platform, hosting OpenShift Virtualization (OSV), responsible for building, operating, and evolving secure, scalable, and automate...

2h ago

Go to Apply

Senior Construction Engineer

Lumen • Salem, OR • 6h ago

Trucking & Construction

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

6h ago

Go to Apply

Senior Construction Engineer

Lumen • Salem, OR • 7h ago

Trucking & Construction

7h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Mcminnville, OR • 7h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

7h ago

Go to Apply

Retail Cashier

Jacksons • Mcminnville, OR • 9h ago

Retail & Hospitality

Pay: $16.00 - $17.00 an hour. Are you someone who enjoys helping others and working in a fast-paced environment? As a Retail Cashier, you'll be the face of our store greeting customers with a smile and making sure they l...

9h ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Salem, OR • 10h ago

Retail & Hospitality

179891BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

10h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Salem, OR • 10h ago

IT & Engineering

Job Description The Principal Supply Chain Quality Engineer is a recognized technical leader responsible for developing and executing quality strategies that ensure products, suppliers, and manufacturing processes consis...

10h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Salem, OR • 11h ago

IT & Engineering

11h ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Salem, OR • 11h ago

IT & Engineering

11h ago

Go to Apply

Sales Operations Manager

Winland Foods • Salem, OR • 12h ago

Management & Administrative

Winland Foods is seeking a process-minded individual who has the ability to lead through complex issues to support our Sales Operations. The Sales Operations Manager partners with key stakeholders across the Winland ente...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)