Position Summary...
What you'll do...
Role summary:
The (USA) Director, Quality Assurance leads the development and execution of comprehensive quality assurance programs to ensure consistent service excellence and operational efficiency. This role oversees quality audits and risk assessment activities, process improvements, and supplier performance management while collaborating with stakeholders to implement best practices. The director manages budgets, drives continuous improvement initiatives, and fosters a culture of integrity and accountability. By leveraging data analytics and strategic planning, this position supports organizational goals, enhances customer satisfaction, and promotes workforce development to maintain high standards across all quality control functions.
About the team:
The Quality Assurance team leads Sam's Club commitment to delivering trusted private label products by managing end-to-end quality from concept to final delivery. Collaborating closely with cross-functional partners, the team drives quality at scale while enabling speed to market, innovation, and value for Members. They oversee quality assurance programs, conduct audits, and implement improvements to maintain high standards. Focused on strategic trust and operational excellence, the team supports continuous learning and process enhancements to ensure consistent, reliable product quality aligned with business goals and customer expectations.
What you'll do:
Lead and oversee quality assurance programs, ensuring alignment with industry best practices and business objectives.
Monitor and evaluate quality assurance processes, providing actionable feedback to improve member service and operational performance.
Develop and implement strategies for supplier quality management, including training and performance assessment.
Manage quality assurance budgets, forecasting, and expenditure reconciliation.
Collaborate with stakeholders to design and execute process improvements and training initiatives.
Foster a culture of continuous improvement, integrity, and accountability across teams.
Utilize data analytics to identify gaps and drive effective quality solutions.
What you'll bring:
Extensive leadership experience in quality assurance and quality management systems within complex operational environments.
Proven ability to develop, implement, and evaluate quality assurance programs and processes to drive continuous improvement.
Strong expertise in auditing, testing techniques, and test data management to ensure compliance and operational excellence.
Demonstrated success in managing budgets, forecasting, and resource allocation for quality control functions.
Skilled in analyzing data to identify behavioral gaps, training needs, and process improvement opportunities.
Ability to collaborate effectively with stakeholders and lead cross-functional teams to achieve business objectives.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications Bachelor's degree in Business, Communications, Education, Engineering, or related field and 5 years' experience in training, quality, product development, related area OR 7 years' experience in training, quality, product development, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Assessing training programs and customer service levels in a production, sales, or customer service environment., Large-scale testing experience, Supervisory
Masters: Business, Masters: Communication, Masters: Computer Engineering, Masters: Education
International Standards Organization - Certificate, Six Sigma - Certification
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
