Working Title: HCD/CX & Business Analysis Student Worker
Job Class: Student Worker Para Professional
Agency: Minnesota IT Services
Job ID : 94443
Location : St. Paul
Telework Eligible : Yes #LI-Hybrid
Full/Part Time : Part-Time
Regular/Temporary : Limited
Who May Apply : Open to all qualified job seekers
Date Posted : 06/16/2026
Closing Date : 06/22/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Transportation (DOT)
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $17.84 - $20.89 / hourly
Classified Status : Unclassified
Bargaining Unit/Union : 207 - Technical/AFSCME
Work Area : Hybrid - St. Paul DOT office
End Date : 06/01/2029
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives in government IT. This position serves our partners at the Minnesota Department of Transportation (MnDOT). MNIT MnDOT supports an agency with technology integrated into all areas of business. From business intelligence and solutions for critical transportation infrastructure to planning and operating a safe, efficient, and reliable multimodal transportation system, the team connects people and markets across Minnesota.
* Please note that this is a limited, part-time position, with the expectation of working 15 - 20 hours per week, depending on selected candidate's school schedule and summer/winter breaks. You will also have the option to work full-time (40 hours per week) during the summer. This position is currently anticipated to last up to three (3) years.
As the Student Worker Paraprofessional with Minnesota IT Services (MNIT) and the Department of Transportation (MnDOT), you will help support MNIT's PMO at MnDOT by performing hybrid Human Centered Design / Customer Experience (HCD/CX/UI/UX) and Business Analysis (BA) tasks, light project management (PM) and quality assurance (QA) support under direction and mentoring from MNIT BAs, PMs, QA analysts and PMO Leadership. Typical activities include assisting with user research, journey mapping, and usability feedback; requirements elicitation and documentation; scoping projects; modeling current/future business processes; preparing meeting artifacts; maintaining project documentation; and helping with test planning/execution appropriate for a student level. The role emphasizes learning and growth while contributing real value to MnDOT software initiatives.
This position requires an employee to be onsite at 395 John Ireland Blvd, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:
Education**
Student Worker Eligibility - To be eligible for an appointment as a Student Worker Paraprofessional, you must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed as a student worker, but such absences cannot exceed one semester/quarter in a year. If you are enrolled at a credit-granting institution you must carry at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class, you must be taking two or more classes per semester/quarter. Any lesser credit (class) load will be treated as a semester/quarter off. Graduate students must be enrolled in at least two courses or making progress on a dissertation. You will be asked to complete an Educational Verification form prior to appointment.
Experience
Coursework or hands on project experience directly related to Human Centered Design / Customer Experience (HCD/CX/UI/UX) or Business Analysis.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Preferred Qualifications
Basic understanding of project management, Scrum, or IT/software development practices.
Experience assisting with user research activities such as scheduling participants, preparing research materials, taking notes, and summarizing findings.
Experience creating or maintaining business process models, workflow diagrams, or similar structured documentation.
Experience assisting with project coordination tasks such as preparing meeting materials, tracking action items, and organizing shared project documentation.
Experience contributing to QA/test activities, including drafting simple test cases, performing basic manual testing, or logging defects.
Exposure to accessibility practices or standards in design, testing, or documentation work.
Strongly Preferred Qualifications
Familiarity with Business Analysis practices such as user story writing, use cases, acceptance criteria, or requirements management.
Knowledge of HCD/Human-Centered Design or Customer Experience methodologies such as journey mapping, persona development, prototyping, or usability feedback collection.
Strong and effective communication skills, including the ability to summarize research, meeting outcomes, or stakeholder input clearly and accurately.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. Minnesota IT Services is not able to complete Form I-983 or any other form that requires that the employer certifying to using E-Verify. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
