Summary This position is designated as a Systems and Procedures Analyst located in a Call Center Team (CCT)/Phone Section, Call Center Division (CCD), Payroll Operations Support (POS) of the Financial Services Center (FSC), Austin, Texas. Duty locations will be determined upon selection. Responsibilities The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. Applications received after the initial cut-off number may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 100 in the order they applied. *Note: Submitting multiple applications will change the order in which your application is reviewed. This position is in the Financial Payroll Service (FPS) of the Financial Services Center (FSC), Payroll Operations Ssupport (POS), Call Center Division (CCD). Knowledge of the Veteran's Affairs (VA) payroll and accounting systems and/or local payroll operations as well as the VA Time and Attendance system (VATAS). Thorough knowledge of the Defense Civilian Payroll System (DCPS) software and Defense Finance and Accounting Service (DFAS). VA has over 300 field stations with approximately 376,000 employees. This knowledge is necessary in advising field station personnel in the application of complex transactions, as well as to answer queries from employees. Knowledge of various Payroll Personnel, Accounting, and Fiscal Manuals, along with publications of other federal agencies as they relate to the VA and DFAS automated Payroll and Accounting Systems. Incumbent is also required to have knowledge of various Payroll Personnel, Accounting, and Fiscal Manuals, along with publications of other federal agencies as they relate to the VA and DFAS automated Payroll and Accounting Systems. This knowledge is necessary in advising field station personnel in the application of complex transactions, as well as to answer queries from employees. The individual receives telephone inquiries from the field facilities on production problems that require immediate action. After facts are gathered, determine the appropriate steps that need to be followed. The inquiries may be received from Fiscal Offices, Personnel Offices, VA Central Office, and other Federal Agencies. Incumbent will coordinate various work functions of Payroll Technicians and other Systems and Procedures Analysts. Conduct training for new employees and perform on-going training as assigned by the supervisor; prepare standard operating procedures for both HRSmart and DFAS as a training tool and conduct on-site payroll training and travel required for various VA stations. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Authorized Remote: This is a remote position Position Description/PD#: PD16130A and PD16129A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Specialized experience is defined as; Experience with VA Payroll and accounting systems, VA Time and attendance system (VATAS), as well as the Defense Civilian Payroll System(DCPS) software and Defense Finance Accounting. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, in accordance with the provisions of the "Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy. Experience researching general payroll, retirement, and TSP matters. Experience providing customer support to field station employees. Effectively communicate payroll issues orally and in writing. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL. B or J.D., if related. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 1 full year of graduate level education. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience is defined as; Independent and thorough knowledge of payroll and accounting systems, VA Time and attendance system (VATAS), as well as the Defense Civilian Payroll System (DCPS) software and Defense Finance Accounting. Functional knowledge of accounting policy and system analysis procedures necessary to assess the impact of payroll transactions on FMS and other related financial systems Perform duties and assignments relating to general payroll, retirement, and TSP Matters. Monitor system processing answering inquiries from field station employees. Coordinate daily, weekly, and monthly reports within various sections of significant findings with appropriate recommendations. OR Education for GS-11: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related; OR Combination of Experience and Education for GS-11: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Master's or equivalent graduate degree. You will be assessed on the following Competencies for this position: Self-Management Technical Competence Reasoning Oral Communication Compliance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature; work is performed in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: For the GS-9: Apply basic payroll and accounting principles to assigned tasks to support efficiency and accuracy in a large, complex payroll environment under close guidance. Interprets routine regulatory and policy changes and assists in updating established payroll procedures or guidance with supervisory oversight. Analyzes straightforward payroll and financial data to identify issues and recommend solutions that improve local processes or daily operations. For the GS-11: Apply advanced payroll and accounting principles across multiple VA payroll systems to enhance organizational efficiency, data integrity, and productivity. Independently interprets complex regulatory, policy, and system changes and leads the development or revision of payroll procedures and guidance for field stations. Conducts in-depth analysis of payroll and financial data to identify systemic issues and trends and recommends or implements process and operational improvements with division-wide impact. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Local Commuting Area: The local commuting area (for CTAP consideration) for this position is defined as a radius of 50 miles from the designated duty station. This includes all locations that fall within a 50-mile driving distance from the established official worksite. Education Education for GS-9: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. Education for GS-11: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.A transcript must be submitted with your application if you are basing all or part of your qualifications on education. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information
