At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
U.S. Bank is seeking a senior, execution-focused leader to drive the adoption, scaling, and value realization of artificial intelligence and process transformation across the Consumer & Business Banking (CBB) organization.
This role is accountable for translating strategy into measurable business outcomes by embedding AI, automation, and data-driven capabilities into core business workflows. The leader will drive end-to-end execution-from opportunity identification through implementation and value realization-while aligning initiatives to key business priorities including growth, operational efficiency, risk management, and client experience.
This is a delivery-focused leadership role , not advisory in nature. The individual will own execution at scale, partnering cross-functionally across Product, Technology, Digital, Risk, Operations, HR, Finance, and Sales to ensure solutions are deployed safely, compliantly, and with measurable impact.
In addition, this leader will drive broader transformation efforts-challenging the status quo, reimagining end-to-end workflows, and embedding AI as a core operating capability across the organization.
Key Responsibilities
AI Strategy Execution & Portfolio Leadership
Own end-to-end execution of AI initiatives across Consumer & Business Banking, from problem definition through implementation and value realization
Translate business priorities into a clear, actionable AI roadmap aligned to financial, risk, and strategic outcomes
Establish and manage structured intake, prioritization, and governance processes
Drive portfolio alignment, eliminate duplication, and enable reuse of scalable AI capabilities across business lines
AI-Enabled Business Transformation
Lead redesign of end-to-end business processes, embedding AI, automation, and analytics into core workflows
Identify and deliver high-impact transformation initiatives across sales, servicing, underwriting, and operations
Ensure AI solutions are integrated into frontline workflows to drive measurable productivity and client experience improvements
Combine process improvement methodologies with AI capabilities to deliver sustainable, scalable outcomes
Use Case Development & Scaled Deployment
Proactively identify and prioritize AI and automation opportunities that improve business performance and client engagement
Evaluate use cases based on value, feasibility, risk, and organizational readiness
Translate business challenges into executable solutions, including AI models, agents, and workflow automation
Lead pilot programs and scale successful solutions across the enterprise
Cross-Functional Leadership & Delivery
Lead large, complex, cross-functional initiatives across Product, Technology, Risk, Operations, Finance, and Sales
Serve as the primary point of accountability for AI execution within Consumer & Business Banking
Partner with enterprise AI, data, and platform teams to align execution and leverage shared capabilities
Ensure disciplined execution across the lifecycle, including risk management, dependency management, and issue resolution
Value Measurement & Performance Management
Define and track success metrics, including revenue impact, cost savings, cycle time improvements, and adoption rates
Establish executive reporting and dashboards to ensure transparency into performance and value realization
Continuously monitor and optimize solutions to maximize business impact
Change Leadership & Adoption
Drive adoption of AI-enabled solutions and new ways of working across frontline and support teams
Develop and execute communication, training, and enablement strategies
Partner with business leaders to address adoption barriers and enhance user experience
Establish repeatable adoption and delivery patterns to scale AI capabilities
Governance, Risk & Responsible AI
Ensure compliance with enterprise standards for model risk management, data governance, privacy, and security
Operationalize responsible AI practices, including explainability, transparency, and human oversight
Prepare the business for regulatory and audit scrutiny related to AI-enabled capabilities
Maintain strong governance across the AI portfolio, including intake, lifecycle management, and controls
Operating Model & Capability Development
Integrate AI into workforce strategy, operating model design, and organizational structures
Enable scalable delivery through a hybrid model of centralized governance and distributed execution
Build organizational capability, including AI fluency and citizen development
Establish repeatable frameworks, playbooks, and standards for AI execution
Basic Qualifications
Bachelor's degree or equivalent work experience
15+ years of experience leading large, complex programs or transformation initiatives with enterprise-wide impact
Proven track record leading AI, analytics, or digital transformation initiatives at scale
Demonstrated success leading cross-functional initiatives with both direct and indirect leadership responsibility
Preferred Skills & Experience
Leadership & Business Acumen
10+ years of experience in financial services and/or banking
Expertise in portfolio management, roadmap planning, and financial management
Exceptional executive communication and stakeholder management skills
Proven ability to influence in highly matrixed organizations without direct authority
Technical & Transformation Expertise
Strong understanding of AI/ML platforms, data strategy, and AI operating models
Experience in process improvement, workflow redesign, or operational excellence methodologies
Ability to translate complex technical capabilities into business outcomes and execution plans
Strong analytical and problem-solving skills with a focus on measurable outcomes
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
