Department
Registrar's Office
About the University
Established in 1965, Metropolitan State University (MSU Denver) was founded to serve students who were underrepresented in higher education whose life paths and experiences did not fit the traditional mold. Sixty years later, the University continues to serve over 16,000 of Colorado's extraordinary and diverse students, providing them with the foundation on which to build their unique aspirations. As the third largest public institution of higher education in Colorado, MSU Denver is a model university for today's college students.
Proud of its federal designation as a Hispanic-Serving Institution that also offers graduate programs (gHSI) and
the only Seal of Excelencia certified institution in Colorado
, the University serves the most diverse undergraduate student population in the state, as well as the most first-generation students.
Through affordable, flexible, and holistic education, MSU Denver helps students build essential skills grounded in a multicultural and global perspective that lead to undergraduate and graduate degrees, and career and life success.
At MSU Denver, we are committed to our CADRE values:
Community, Access, Diversity, Respect, and Excellence
. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staf
f.
Position Summary
This position is part of the Academic Records and International Student Support team within the Office of the Registrar and supports core academic records operations. Key responsibilities include student record maintenance, registration adjustments, workflow and forms administration, reporting, compliance support, and customer service.
The role supports a wide range of functions, including maintaining student record confidentiality in accordance with FERPA; processing record updates in alignment with federal, state, and institutional regulations; ensuring data integrity across student information systems; managing reports, exception processing, and recurring operational cycles; and supporting National Student Clearinghouse reporting and related compliance activities. The position also assists with eligibility verification for athletics and student organizations, as well as inter-institutional records processing.
This position contributes to the development, maintenance, and continuous improvement of academic records processes and workflows. It collaborates with academic and administrative departments on complex records-related matters, supports training efforts, and assists with operational continuity. Additional responsibilities may include system testing (e.g., Banner), website content updates, and process improvement initiatives.
Success in this role requires strong functional knowledge of student information systems, exceptional attention to detail, and the ability to manage multiple priorities while maintaining a high level of accuracy, professionalism, and customer service.
The position works closely with internal and external partners to support academic records operations, compliance, and system functionality. Responsibilities may evolve based on academic cycles, regulatory changes, operational needs, and institutional priorities. Other duties may be assigned in alignment with the scope and level of the position.
Key Responsibilities
75% - Support of Records and Registration area:
Research and address registration and records discrepancies - which arenumerousand varied. This work requires extensive knowledge of the Student Information System and a comprehensive understanding of the University's policies and procedures.
Assistdepartments with registration questions/issues as needed.
Manage registration adjustments, including administrative drops, Institutional Corrections, departmental requests, late enrollment, Registration Transaction Disputes, and other requests.
Responsible for processing all reports within the Records and Registration area: curriculum errors, Inter-Institutional, grade reports, National Student Clearinghouse, othersas needed.
Collaborate with CU Denver and the Community College of Denver to exchange grades for all pooled and inter-institutional courses. Collects and processes final grades and grade changes from CU Denver andCCD.
Manage andmaintainsthe grade change workflow system and is the point of contact for academic departments on Lead Maintenance, role assignments, and training as needed.
Manage the National StudentClearinghousereporting and addressing data errors. This responsibility requires an in-depth knowledge of the student data and how the information is extracted from the system.
Collaborate with the Dean of Students Officeregardingstudent death notifications, processing within the Student Information System, and running quality assurance reports.
Collaborate with Student Conductregardingacademic dishonesty and the processing of permanent F grades.
Maintain data integrity within the Student Information System and all other systems that house student information within the Records and Registration area.
Build andmaintainforms to include Change of Information, Course Overload Petition, Fresh Start, Late Enrollment, Pass/Fail, etc.
Establish procedures and update existing procedures continually.
Assistin trainingnew staffmembers, as needed.
Assist with the Administrative Withdrawal and Inter-Institutional processes, as needed.
Serve as a Designated School Official (DSO) for our international student population.
Process international student updates in the Student Information System and the Student and Exchange Visitor Program (SEVIS).
25% - Customer Service:
Mustbe professional, respectful, andmaintaina high levelof customer service.
Support other individuals on the Records and Registration team and the Office of the Registrar, including student employees. This responsibility requiresassistingwith inquiries at the front counter, answering phones, and promptly responding to emails.
Willingness to cross-train and collaborate with others.
Willingness to work well under pressure and handledifficult situationsprofessionally.
Provide support to staff within the Records and Registration area during high-volume periods and when staff is out sick or on vacation.
Respond to escalated email inquiries within 24 hours
Required Qualifications
Bachelor's degree, or equivalent experience (2 years of experience per 1 year of education)
Experience with a Student Information System (SIS) within a higher education environment, preferably in a Registrar, Academic Records, or Enrollment Services office
Experience with data integrity and compliance reporting, including interpreting and resolving discrepancies
Important Note
: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet
ALL
required qualifications.
Preferred Qualifications
Experience with National Student Clearinghouse (NSC) reporting and/or NCAA enrollment verification for student-athletes
Ability to manage multiple platforms simultaneously (SIS, NSC, and related systems)
Familiarity with SIS platforms such as Banner, Workday, or PeopleSoft
Work Hours
Full-time, 40 hours per week, Exempt
Monday - Friday, 8:00 AM - 5:00 PM
Evenings and weekend work: Occasional evening and weekend hours may be required based on event needs
Hybrid schedule: 2 days on campus, 3 days remote
Travel: None
Salary for Announcement
We anticipate the qualified candidate to be p
