Business Growth Field Trainer

Sorenson Communications LLC • Long Island City, NY • 1d ago

DescriptionCome be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!Full time Benefits Paid Vacation Time and Paid Sick Time and Paid Holidays 401k 6% match with immediate vesting Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) TeleDoc HSA company match 3 Medical plan options including a Low Deductible PPO Medical Plan Offering Employee Assistance Program Engaged Employee Resource Groups Outstanding Learning and Career Development OpportunitiesPay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job SummaryThe Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential Duties and Responsibilities Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other) Attend and participate in trade shows, events and other corporate events as assigned Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Promote the CaptionCall service Complete service calls as assigned Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Accurately maintain customer records in CRM (dynamics) Complete required reports and submit feedback on customer and provider interactions Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers Other duties as assignedPay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Job SummaryThe Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone. Essential Duties and Responsibilities Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other) Attend and participate in trade shows, events and other corporate events as assigned Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Promote the CaptionCall service Complete service calls as assigned Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Accurately maintain customer records in CRM (dynamics) Complete required reports and submit feedback on customer and provider interactions Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers* Other duties as assigned Supervisory Respons

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