Advanced/Senior/Staff Business Analyst, FE Utilities Performance

FirstEnergy Corp • Akron, OH • 2h ago

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

FirstEnergy Utilities Performance Reporting and Tracking is responsible for developing, managing, and enhancing reporting systems and analytics related to the performance of FE Utilities and Operations. The analyst position is a matrixed role that will work across the organization to ensure accurate performance tracking and reporting to senior leadership and the FirstEnergy Board's Operations and Safety Committee, support strategic decision-making, and drive operational excellence through data-driven insights.

Resume Deadline: May 22, 2026

Market Rate: Adv ($93,500/k), Sr ($103,500/k)

Hiring Manager: Anna Fluharty

Recruiter: Shraddha Sharma

All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year must obtain approval from their supervisor before applying.

The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. at one of the two main reporting locations, the Corporate Office in Akron, OH.

There are a total of 3 open Analyst positions.

About the Opportunity

Job Summary:

FirstEnergy Utilities Performance plays a critical role in driving performance transparency, accountability, and continuous improvement across the FE Utilities to promote operational excellence through data-driven insights. This position is responsible for developing and maintaining both enterprise and business unit performance reporting on a weekly/monthly/quarterly basis, supporting Key Performance Indicator ((KPI) governance, conducting external benchmarking, and providing analytical insights to executive leadership as well as the Operations and Safety Committee of the FirstEnergy Board of Directors.

Key Responsibilities:

Develop and maintain comprehensive reporting frameworks for utility performance (KPIs, SLAs, benchmarks).

Lead regular performance reviews, analyze trends, and present actionable insights to senior leadership.

Coordinate cross-functional collaboration to ensure timely and accurate data collection from utility operations, finance, engineering, and customer service teams.

Identify inefficiencies and recommend solutions to streamline processes.

Design dashboards, scorecards, and data visualizations using tools such as Power BI, Tableau, or Excel.

Identify opportunities for operational improvement through

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