Customer Success Manager - Paradox

Workday, Inc • Chicago, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13524598

Your work days are brighter here.

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you\'re building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.

About the Team

Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox\'s AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.

About the Role

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.\ \ Responsibilities:

Be the primary account manager to Paradox clients around the globe,

helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software

Collaborate closely with clients to understand their business goals

and align our AI-powered solutions to help achieve those objectives

Deliver exceptional service throughout the client journey, including

training and onboarding, ongoing product support and troubleshooting, and strategic account management

Provide troubleshooting and product support to quickly resolve any

open issues identified

Proactively monitor clients success and adoption and continuously

seek new insights into their evolving goals, challenges, and pain points

Provide deep product expertise and serve as the subject matter

expert for platform use and support

Work collaboratively with globally dispersed teams and clients to

drive ongoing product innovations and deliver new solutions for clients

Provide additional implementation support, as needed

Develop and nurture relationships with clients and users within

client organizations

May lead working teams to support client onboarding, training, and

ongoing support

Develop relationships with clients and users within the

organizations to seamlessly manage renewal and expansion opportunities

May provide functional and technical mentorship to junior Client

Success team members

About You

Basic Qualifications

5+ years of experience in customer success or account management

roles or demonstration of equivalent experience

5+ years of experience supporting or implementing enterprise SaaS

solutions

Technical understanding of complex software ecosystems within large

multinational corporations

Experience educating clients on products and providing ongoing

training to users

Comfortable working with a global, cross-functional team and clients

across different time zones

\ \ Other Qualifications\

Functional domain expertise with HR/recruiting software experience or

demonstration of equivalent experience with Paradox solutions\

Customer management experience in a complex software or SaaS

environment.\

Proven track record to collaborate and build strong relationships with

customers especially at the executive level.\

Demonstrated ability to engage across corporate functions (Sales,

Services and Product Management).\

Account management / adoption planning experience preferred.\

Excellent verbal and written communication skills, including the

ability to chair meetings with executive leadership, host webinars.\

Excellent organization, time management, data analysis, and

communication skills.\

Bachelor degree or equivalent work experience; Business or Technical

degree preferred.\

Ability to travel up to 30%.

Go to Apply

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