Field Service Technician - Coaches Chicago IL 2nd & 3rd Shifts Mobility Customer Services

Siemens • Chicago, IL • 20h ago

Job Family: Customer Services

Req ID: 506356

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Reliability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

"We're proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us!"

Position Overview:

Siemens Mobility continues to grow and grow in Chicago, IL! We are seeking to fill new Field Service Technician positions to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS VENTURE coaches. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs. There will be 2 nd shift positions (1:30pm-10:00pm) and a 3 rd shift position 9:30pm - 6:00am Sunday - Thursday and Tuesday - Saturday.

What your day-to-day will look like:

Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.

Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.

Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.

Ensure the delivery of ongoing system operation training for the customers.

Identify Non-conformance issues and improvement recommendations.

Assists the local customer staff in assigned troubleshooting and repair works.

Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.

Give feedback to the team regarding performance, quality, and efficiency issues.

Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.

Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have:

Associate's degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.

Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.

Experience interpreting electrical schematics and drawings.

Excellently demonstrated English language technical communication skills.

Demonstratable strong customer service skills.

Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.

Ability to travel for training - approximately 10%.

Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

LI-LS1

LI- Onsite

$76,398.00 $89,658.00

Organization: Mobility

Job Type: Full-time

Category: Customer Services

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