Online Grocery Pick-Up Clerk

Kroger Family of Companies • Vancouver, WA • 2h ago

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

·Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

·In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

·Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

·In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

·E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

·Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

·Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

·Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

·Read and follow directions given in the note section

·Ensure quality and freshness of all items chosen

·Communicate with customers via a portable phone and respond to calls in a professional and timely manner

·Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

·Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

·Process the orders through the point of sale (POS) system

·Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

·Maintain organization and cleanliness of staging areas and equipment

·Report pricing, scanning, and item location discrepancies and invalid temperature @types to the store e-Commerce supervisor

·Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

·Perform required opening and closing procedures

·Assist in training new e-Commerce team members

·Meet/exceed productivity standards

·Ability to work cooperatively in high paced and sometimes stressful environment.

·Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

·Ability to act with honesty and integrity regarding customer and business information.

·Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

·Provide sup

QUALIFICATIONS Minimum Position Qualifications:

Ability to work without supervision

Ability to read shelf tags

Basic math skills (i.e., counting, addition, and subtraction)

Excellent oral/written communication skills

Desired Previous Experience:

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

$17.38 - $23.18 per hour

Similar Jobs

Retail Sales - Part Time

Lowe's • Hillsboro, OR • 13min ago

Retail & Hospitality

Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for...

13min ago

Go to Apply

Assistant Manager

Chipotle Mexican Grill • Portland, OR • 12h ago

Retail & Hospitality

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

12h ago

Go to Apply

Bakery/Deli Clerk

Kroger Family of Companies • Vancouver, WA • 12h ago

Retail & Hospitality

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof...

12h ago

Go to Apply

Bakery/Deli Clerk

Kroger Family of Companies • Battle Ground, WA • 12h ago

Retail & Hospitality

12h ago

Go to Apply

Cook (Dual Rate)

U.S. Army Corps of Engineers • Portland, OR • 1d ago

Retail & Hospitality

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Posit...

1d ago

Go to Apply

Restaurant Manager

Shake Shack • Portland, OR • 1d ago

Retail & Hospitality

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing th...

1d ago

Go to Apply

Restaurant Supervisor

Sage Hospitality Group • Portland, OR • 1d ago

Retail & Hospitality

Why us? We are looking for a new Restaurant Supervisor for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivene...

1d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Tigard, OR • 2d ago

Retail & Hospitality

179627BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

2d ago

Go to Apply

Manager, Marketplace Supply Chain, Department Stores- NA

Nike • Beaverton, OR • 2d ago

Retail & Hospitality

WHO YOU'LL WORK WITH As the Manager, Marketplace Supply Chain for Department Stores, you will use your leadership skills, cross-functional business knowledge, and supply chain expertise to deliver product on time to cons...

2d ago

Go to Apply

Barista Lead - US Bank Columbia Center

ARAMARK • Portland, OR • 2d ago

Retail & Hospitality

Job Description The Barista Lead crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Barista Lead...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)