Managed Account Coordinator

FedEx Logistics Inc. • Tonawanda, NY • 4h ago

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).Facilitate entry processing, as well as pre arrival and post arrival exception resolution.Prepare, analyze, and/or submit documentation to CBP and PGAsDevelop and maintain a strong relationship with customer's front-line personnelSupport Account Administrators with account management activities (exception logs, special spreadsheets).Perform route cause analysis as directed by the Account Administrator. Research and resolve customer billing issuesCoordinate post-entry activities on the customer's behalfManage the entry verification process.Sort and assign department workloadAccess clients systems (external systems) as necessary.Correspond with business partners in various mediums to include written, phone or e-mail.Produce operational trend reportsKeep business partners apprised of the exception process.Pre alerts - receive and respond as needed per customer SOP.Maintain general knowledge of FedEx products and servicesPerforms other duties as assigned.Paid Training Provided. HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written. Preferred Qualifications: Experience Supporting account management activities (exception logs, special spreadsheets).Experience with research to resolve customer billing issues. Coordinating post-entry activities on the customer's behalf a plus.Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the currentstarting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factorspermitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $22.74- $24.00Additional Details: Shift: M-F 8 to 4:30 PM EST. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency Know Your Rights Pay TransparencyFedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.EOE, including

Similar Jobs

Security Shift Supervisor Financial Institution

Allied Universal • Buffalo, NY • 19min ago

Finance, Accounting & Banking

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

19min ago

Go to Apply

Security Shift Supervisor Financial Institution

Allied Universal • Amherst, NY • 19min ago

Finance, Accounting & Banking

19min ago

Go to Apply

Logistics Technician I

Moog Inc • Buffalo, NY • 21min ago

Management & Administrative

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working...

21min ago

Go to Apply

Material Handler

Tesla, Inc. • Buffalo, NY • 22min ago

Manufacturing & Warehouse

What to ExpectAs a Material Handler, you will support material movement to and from the production line and at warehouses for the building of Tesla's vehicles and energy products. If you have a strong work ethic, are rel...

22min ago

Go to Apply

QC Technician II (IQC) - First Shift

ThermoFisher Scientific • Grand Island, NY • 23min ago

IT & Engineering

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Laborat...

23min ago

Go to Apply

Lead Material Handler

Tesla, Inc. • Buffalo, NY • 33min ago

Manufacturing & Warehouse

What to ExpectAs a Lead Material Handler, you will oversee and support day-to-day operations in Tesla's warehouse and production environments, ensuring smooth material flow and inventory accuracy. This role involves mana...

33min ago

Go to Apply

Institute Leadership Support Specialist

Seneca Holdings • Buffalo, NY • 1h ago

IT & Engineering

Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civi...

1h ago

Go to Apply

Project Manager, Critical Infrastructure (Federal Construction Focus)

Seneca Holdings • Buffalo, NY • 1h ago

Trucking & Construction

Seneca Federal Solutions is part of theSeneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and...

1h ago

Go to Apply

Assistant Principal (6-8)

Erie 2-Chautauqua-Cattaraugus BOCES • Buffalo, NY • 3h ago

Assistant Principal (6-8) Charter School for Applied Technologies 2303 Kenmore Avenue Buffalo , NY 14207 Certified - Administrative - School Building Leader (SBL) Job Number 3300055982 Start Date Open Date 06/13/2026 Clo...

3h ago

Go to Apply

Medical Support Assistant

STG International • West Seneca, NY • 4h ago

Hospital & Medical

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic. JOB SUMMARY: The general duty of the Medical Support Assistant is to provide clerical and administrative...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)