Technical Support Engineer

SP Industries Inc. • Stone Ridge, NY • 2d ago

ATS Company: SP Industries Requisition ID: 17206 Location: Stone Ridge, NY, US, 12484Date: Jun 9, 2026 Technical Support Engineer Job DescriptionPosition SummaryThe Technical Support Engineer - Freeze Dryers is responsible for providing advanced remote technical support for SP Scientific freeze dryer systems. Acting as a subject matter expert (SME), this role ensures rapid issue resolution, supports global service teams, and contributes to the continuous improvement of equipment reliability, serviceability, and customer satisfaction.The position operates within a global Centre of Excellence (CoE) model, supporting customers, field service engineers (FSEs), distributors, and customers. Qualifications & ExperienceEducation Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field Equivalent technical experience considered Experience 5+ years of experience in service or technical support of complex equipment Strong experience with freeze dryer systems (highly preferred) Background in refrigeration systems, vacuum systems, and process equipment Payscale: $89,000-130,000 Technical Skills Advanced troubleshooting of: Refrigeration systems (compressors, cooling circuits) Vacuum systems Mechanical assemblies Electrical systems and PLC controls Ability to read and interpret: Electrical schematics Mechanical drawings P&IDs / process diagrams Familiarity with diagnostic tools and remote support systems Core Competencies Strong analytical and problem-solving skills Ability to work independently with minimal supervision High sense of urgency and customer focus Clear and effective communication across global teams Structured approach to problem solving and documentation Core Competencies Strong analytical and problem-solving skills Ability to work independently with minimal supervision High sense of urgency and customer focus Clear and effective communication across global teams Structured approach to problem solving and documentation Working Model Primarily remote technical support role Working time: Starting 6am US East Time or before is a must Interaction with global teams across multiple time zones Position will cover remotely cases from EMEA and USAHSE:Non-Management: All employees have the responsibility to work safely and report any health, safety, or environmental concern to their manager or supervisor promptly. Employee responsibilities for Health, Safety and Environment include: Work in compliance with divisional health, safety and environmental procedures Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods Report any unsafe conditions or unsafe acts Report defect in any equipment or protective device Ensure that the required protective equipment is used for the assigned tasks Attend all required health, safety and environmental training Report any accidents/incidents to supervisor Assist in investigating accidents/incidents Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct Work in compliance with divisional health, safety and environmental procedures Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods Report any unsafe conditions or unsafe acts Report defect in any equipment or protective device Ensure that the required protective equipment is used for the assigned tasks Attend all required health, safety and environmental training Report any accidents/incidents to supervisor Assist in investigating accidents/incidents Refrain from engaging in any prank, contest, feat of strength, unnecessary running or roug

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