Guest Experience Expert Front of House

Wingstop 1840 • Poughkeepsie, NY • 2d ago

Do you love helping others? Or love being in the limelight? Our Guest Service Expert is responsible for delivering world-class service. As a Guest Service Expert, you are the face and the voice of Wingstop to all of our Guests who walk into our restaurants, providing them with authentic, positive, and genuine experiences. In this role, you will spend more time than any other position interacting with our Guests by greeting them, answering the phone, taking and delivering orders - all with a great attitude and smile.

Essential Duties and Responsibilities::

Greet and welcome customers entering the restaurant and calling into the restaurant.

Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.

Accurately process cash, credit card, and gift card transactions; verify age for alcohol purchases.

Answer questions from customers and make menu recommendations.

Monitor that all orders are read within the company's quote times.

Verify that all wings are presentable and double-check all orders before giving the order to the customer(s).

Balance the register at the end of the shift; deliver the amount before the next shift.

Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.

Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.

Maintain a professional and presentable appearance according to the company's Uniform Standards

Receive and handle complaints from the customers and refer to the manager if the problem is beyond the scope of duties.

Leave the customer with a positive, long-lasting impression of their WINGSTOP experience.

Key Skills/Abilities::

Computer literate and comfortable using computerized register (POS) systems.

Possess great cash handling skills.

Professional, polite, and reliable even when under stress.

Must have excellent interpersonal and people skills.

Must have integrity, honesty, and accountability.

Additional Information::

Cashier and restaurant experience a plus!

Benefits Flexible schedule 401(k) 401(k) matching Referral program Paid training

Similar Jobs

Operations Manager- Newburgh NY 3PL

Home Depot • Newburgh, NY • 22min ago

Management & Administrative

Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily...

22min ago

Go to Apply

Manager of Desktop Support and Operations

Bard College • Annandale-On-Hudson, NY • 29min ago

Management & Administrative

Bard CollegeManager of Desktop Support and OperationsApply Here: https://apply.interfolio.com/188355 Bard College Information Technology is seeking an experienced, creative, and driven manager and technologist to advance...

29min ago

Go to Apply

Registered Nurse

WMCHealth • Poughkeepsie, NY • 1h ago

Hospital & Medical

Registered Nurse Company: MidHudson Regional Hospital City/State: Poughkeepsie, NY Category: Nursing/Nursing Management Department: Mental Health-4 Spellman Union: Yes Union Name: 1199 Position: Per Diem Hours: 7am-7:30p...

1h ago

Go to Apply

Registered Nurse

WMCHealth • Poughkeepsie, NY • 1h ago

Hospital & Medical

1h ago

Go to Apply

Medical Social Worker

WMCHealth • Poughkeepsie, NY • 4h ago

Hospital & Medical

Medical Social Worker Company: MidHudson Regional Hospital City/State: Poughkeepsie, NY Category: Allied Health Prof/Technical Department: Case Management Union: No Position: Full Time Hours: 8am to 4:30pm Shift: Day w/r...

4h ago

Go to Apply

Senior Accountant

Robert Half • Newburgh, NY • 4h ago

Finance, Accounting & Banking

Description About the Role We are seeking a detail-oriented Senior Accountant to join our team on a contract basis. The ideal candidate will bring strong technical accounting expertise, a proactive mindset, and the abili...

4h ago

Go to Apply

Staff Accountant

Robert Half • Poughkeepsie, NY • 4h ago

Finance, Accounting & Banking

Description A mission-driven nonprofit in Poughkeepsie is looking for a Staff Accountant who thrives in a fast-paced environment and wants their work to make a visible difference in the community. What you'll tackle: Man...

4h ago

Go to Apply

Staff Accountant

Robert Half • Newburgh, NY • 4h ago

Finance, Accounting & Banking

Description A growing nonprofit in Newburgh is seeking a Staff Accountant to jump in and bring structure, accuracy, and insight to their finance team during an exciting period of growth. Your day-to-day: Prepare journal...

4h ago

Go to Apply

Senior Accountant

Robert Half • Poughkeepsie, NY • 4h ago

Finance, Accounting & Banking

4h ago

Go to Apply

Accounts Payable Specialist

Robert Half • Poughkeepsie, NY • 5h ago

Finance, Accounting & Banking

Description About the Role We are seeking a detail-oriented Accounts Payable Specialist to join our team on a contract basis. The ideal candidate will bring strong technical skills, excellent organizational habits, and t...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)