Director, Business Operations, Industrial Services

Colliers International USA, LLC • Buffalo, NY • 3h ago

Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers?Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. This is a remote position based out of our various work states listed on the posting. About the role:The Director of Business Operations provides critical support to the U.S. Industrial Services business by driving operational alignment, optimizing platform resources, and enabling broker success. This role partners closely with the National Director, regional leadership, and cross-functional teams to advance strategic initiatives, track performance, and strengthen the effectiveness of the industrial platform. In this role, you will: Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects. Monitor progress against annual priorities, strategic initiatives, and operational plans. Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making. Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service. Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources. Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts. Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue Assist the National Director in conflict resolution issues. Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources. Track and communicate updates on platform tools, programs, systems, and national initiatives. Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs. Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members. Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration. Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality. Identify opportunities to streamline workflows and recommend process improvements. Assist with oversight of contracts, memberships, subscriptions and approvals. Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance. Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth. Maintain oversight of contracts, memberships, subscriptions, and related approval workflows. Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership. Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed. Help ensure operational compliance with internal policies and approval protocols. * Assist the National Director with a variety of ad-hoc assignments. These might include an in-depth analysis of our top 20 investor clients, aligning efforts with Colliers' retail team, contributing to global alignment initiatives, or formulating a compreh

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