Senior Salesforce Business Analyst

Insight Global • Beachwood, OH • 3h ago

Job Description

Insight Global is seeking a Senior Salesforce Business Analyst to support a multi-national power management client of ours to support an overcapacity team across multiple active projects. The need is driven by bandwidth constraints, not a single dedicated initiative

Responsibilities:

Requirement Gathering & Translation: Collaborating with stakeholders to define project scopes, then translating those needs into specific technical documentation (e.g., user stories, functional specs, system architecture flows).

Systems & Data Analysis: Reviewing existing software and hardware capabilities, evaluating potential system integrations, and utilizing tools like SQL to uncover discrepancies or analyze processes.

Cross-Functional Liaison: Acting as the translator between non-technical stakeholders (marketing, management, finance) and technical resources (engineers, QA testers, database administrators).

Project & Defect Management: Overseeing software releases, prioritizing development sprints, and triaging technical bugs or preventing scope creep.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Strong BA fundamentals: requirements gathering, user stories, stakeholder communication

Technical acumen (light-to-moderate):

o Ability to translate business needs into technical solutions

o Familiarity with Salesforce concepts (e.g., SLAs, entitlements, milestones)

o Understanding of integrations, APIs, and data mapping is a plus

Agile experience:

o Jira/Confluence environment

o Writing user stories (no BRDs)

Enterprise-scale experience required (large orgs, high user volume)

Experience mapping or translating data

Salesforce experience: Service Cloud

Experience with large scale: enterprise level environments

o 10,000 user environment in Salesforce

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