Audience Strategy & Operations Manager

Microsoft Corporation • United States, United States • 2h ago

Overview

In today's digital landscape, the ability to build new skills quickly is increasingly important. The Audience Skilling team supports learners in developing skills through microlearning, short-form video, and digital content delivered via Microsoft AI Skills Navigator and social platforms. Our goal is to reach new learners, accelerate skill acquisition, and support workforce audiences with relevant learning experiences.

As an Audience Strategy & Operations Manager , you will lead Audience Skilling programs and operations across content execution, campaign prioritization, and program delivery-ensuring content, campaigns, and planning systems align across audience teams to support consistent delivery at scale.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Establish and scale an Audience Insights Center of Excellence (CoE) to drive consistency, rigor, and Operational Excellence - defining and implementing standard processes, templates, and governance, including cross-team engagement models.

Lead end-to-end Audience content operations for AI Skills Navigator (ASN), aligning with the product team on roadmap, gaps, deliverables, timelines and Audience execution plans.

Establish and drive adoption of editorial calendar and intake prioritization frameworks for campaigns, content, and creative support - balancing business impact, urgency, & capacity

Event content curation for Tier 1 Skilling event experiences, and ensuring plans land on Audience editorial calendars

Define standards for asset management, documentation, and bill-of-materials structure, ensuring traceability across content, playlists, and campaigns.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required Qualifications

Master's Degree or equivalent 1+ year(s) experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education

OR equivalent experience

Preferred Qualifications

5+ years of experience in program management, content operations, or go-to-market execution

Demonstrated accountability and bias for action in delivering results

Growth mindset with a focus on continuous learning and improvement

Experience applying AI technologies in productivity or skilling scenarios

Ability to prioritize across competing demands and bring clarity in ambiguous environments

Experience working cross-functionally with product, creative, and business stakeholders

Track record of building and scaling operating models, governance, or centers of excellence

Attention to detail, systems thinking, and data-informed problem solving, with effective stakeholder communication

Integrated Learning & Skilling IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year.

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