Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Principal AI Engineering Data Scientist leads AI engineering efforts and responsible for building high performing, continuously improving, value adding agents using key techniques such as Evaluations, Observability, and appropriate drift monitoring metrics. You will define and enforce reference architectures and standards for agent frameworks, tool APIs, prompt/version management, and deployment patterns. You will work with a highly technical team ensuring agent designs meet requirements for reliability, latency, cost efficiency, and maintainability in production environments leveraging data science techniques.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead initiatives to continuously improve policies, procedures and technology solutions impacting our customers and team members
Provide technical leadership and vision for agentic solutions for the AI Engineering team and the company
Lead AI Engineering teams in developing and rolling out industry-leading AI agents, tools and systems that drive reliability and profitability for the business
Champion delivery transformation initiatives to deliver value faster
Build strong relationships and creditability with business leaders; work with business partners to identify opportunities to apply advanced AI solutions to business needs
Assist teams in deriving value-add insight from relevant data; interpret and present new insights to business leaders
Provide technical guidance and mentoring to team members inside and AI Engineering
Identify technical gaps within the AI Engineering team and orchestrate training efforts to advance AI Engineering's technical excellence
Identify, execute, and measure impact of opportunities for competitive advantage through innovation; bring in novel techniques with first-of-a-kind application
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Advanced degree in AI, Machine Learning, Statistics, Data Science, Computer Science, or related technical discipline
5 years of experience using Python and/or Typescript to develop and implement machine learning/AI solutions
3 years of experience leading AI projects, either formally or informally
Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners and external groups
Preferred Qualifications- Education & Prior Job Experience
Experience building and deploying agentic analytics solutions for one or more of the following airline business domains
Loyalty, Marketing, Sales, Partnerships
Contact Centers, Digital, Corporate functions
Airport Operations
Crew Planning and Scheduling
Operations Control and Irregular Operations
Technical Operations
Network and Revenue Planning
2+ years of experience using Natural language processing (NLP) and GenAI technologies
2+ years of experience developing and leveraging MLOps and LLMOps techniques
2+ years of experience developing LLM models in a Cloud environment
2+ years of experience working closely with software engineering teams to implement complex AI solutions
Skills, Licenses & Certifications
Proven ability to build, cultivate, and promote strong relationships with IT counterparts, business partners, and external groups
Ability to drive for results with an aptitude for engaging employees in multiple workgroups
Ability to prioritize a large list of potential projects within an environment of limited resources
Ability to thrive in a sense-of-urgency environment and leverage best practices
Ability to think strategically and use sound judgment and initiative in making decisions
Ability to concurrently handle multiple responsibilities while working with others
Excellent analytical, planning and organizational skills
Experience working with Agile project management methodologies and tools
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
