Sales Consultant

Rural King Store #86 Clearfield • Clearfield, PA • 3h ago

What You'll do

The purpose of the Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

. Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.

. Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.

. Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.

. Manage the ordering of many @types of Power Equipment for store stock as well as customer special orders.

. Assist with receiving, moving, and displaying power equipment products.

. Follow the Indoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.

. Conduct power equipment demonstrations when necessary.

. Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.

. Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.

. Collect customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.

. Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.

. Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, live animals, heating, fencing, batteries, lawn care, pools, etc.

. Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.

. Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.

. Promote exclusive offers and awareness of store loyalty program.

. Process special orders, operate the POS register, and resolve return issues as needed.

. Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.

. Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.

. Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.

. Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.

. Participate in cross-training for flexibility in various departments and responsibilities.

. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.

. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

. Perform other duties as assigned.

Essential Qualities for Success

. High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.

. Proven experience in a sales or customer service role, preferably in a retail environment.

. Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.

. Excellent interpersonal and communication skills, with the ability to build rapport with customers and provides exceptional service.

. Strong problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.

. Results-driven mindset with a focus on achieving sales targets and driving revenue growth.

. Ability to work in a fast-paced, dynamic environment and adapt to changing customer demands.

. Basic computer skills for point-of-sale transactions and inventory management systems.

. Resilience and a willingness to deal with rejection.

. Excellent negotiation and conflict resolution skills.

. Initiative to devise sales strategies and work under pressure.

. Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

. Proficiency with Microsoft Office Suite or related software.

. Working knowledge of Microsoft Office Suite.

. Comfortable navigating computer systems and software to assist customers or manage activities. Physical Requirements

. Must be able to sit or stand for prolonged periods of time.

. Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.

. Must be able to verbally communicate effectively with others (in-person and via electronic devices).

. Must have close visual awareness.

. Ability to use a ladder and/or pallet jack.

. Ability to walk up and down stairs multiple times per day.

Supervisory Responsibilities No

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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