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Administrative Assistant/Resource Assistant

Confidential Employer • Du Bois, PA • 5h ago

Pay: From $15.00 per hour

Job description:

JOB DESCRIPTION

Program: Early Learning Resource Center

Job Title: Administrative Assistant / Resource Assistant

Reports to: Assigned Management

Status: Non-exempt

Shift: 40 Hours per week/Day Shift/M-F

This position is located in DuBois, PA 15801

Job Summary: Administrative team members are responsible for a variety of clerical tasks to support the daily operations of the ELRC. Team members are cross-trained to support all departments including Quality and Family. Positions work closely with all ELRC staff members and support all tasks as assigned by leadership and management.

Examples of Essential Duties and Responsibilities:

Answers telephone, mail, scan and email requests, connecting all requests to the appropriate staff person (s).

Sorts and distributes mail and faxes.

Enters information into PELICAN database and internal tracking systems.

Maintains call and walk in logs and works with team members to schedule the parent conference room.

Prepares family file folders with appropriate labeling for specialists.

Prepares family application packets.

Assists all staff with mailings (postcards, letters, flyers, etc.) Assists in making phone calls as assigned.

Works closely with the leadership and management in maintaining and updating policies and procedures.

Develops and maintains positive working relationships with families, staff members and other partners.

Participates in internal and external professional development programs, meetings, and opportunities to augment professional skills.

Greets visitors to the building and ensures they sign in, and the person they are visiting is notified.

Assists special initiatives related to supporting providers and families.

Performs other duties as may be required within the scope of the company's functions.

Necessary Knowledge, Skills and Abilities:

Strong customer service skills

Ability to communicate effectively and work productively and collaboratively with employees, government agencies, service providers, program participants, human service organizations, educational institutions and other key partners in a positive, professional, and pleasant manner in writing, by phone and in personal contacts

Ability to maintain a high level of confidentiality and sensitivity in all working relationships

Ability to organize, prioritize and establish schedules to accomplish program goals and evaluate the delivery of service and program objectives

Ability to provide management with timely and accurate reports and recommendations

Ability to maintain complete, accurate and accessible files and records

Working knowledge of personal computers and networked systems and their use and application for database management, tracking and reporting in a human services or similar environment

Working knowledge of Microsoft Office Suite, including but not limited to Word, Excel, Access, PowerPoint, Outlook and Publisher components

Ability to plan, organize and carry out assignments and responsibilities on time, correctly, in a professional, effective, efficient and independent manner

Other Requirements:

This position includes the normal physical demands associated with work in an office environment, including lifting, bending and carrying; and travel to other facilities within the region.

This position requires availability and flexibility to participate in services, programs and activities during regularly scheduled workdays, evenings and weekends

Job Type: Full-time

Benefits:

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Work Location: In person

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