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3DX Support Engineer - 3037280

Apex Systems, Inc • Dearborn, MI • 2h ago

Job#: 3037280

Job Description:

3DX Support Engineer

Location: DEARBORN, Michigan (Onsite)

Role Overview

The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Syst mes 3DEXPERIENCE platform. This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code and platform configurations. The ideal candidate brings a developer's mindset to production stability, combining technical expertise with disciplined root cause analysis to ensure platform reliability, performance, and scalability.

Key Responsibilities

Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams.

Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.

Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets.

Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues to deliver permanent corrective actions.

Analyze application server logs, database execution plans, and client-side traces to identify and remediate performance degradation.

Interface directly with the software vendor by raising and managing service requests for confirmed product defects.

Support deployment of hot fixes, fix packs, and function releases, contributing to impact analysis and regression validation.

Maintain a structured knowledge base of known issues, validated workarounds, and operational run books.

Required Qualifications

Education: Master's Degree

Technical Skills: JavaApp, My SQL/MariaDB, Ansible, GitHub.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here{target="_blank" rel="noopener"} for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy{target="_blank" rel="noopener"}

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

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