Food Operations Manager 2

Sodexo • Lowell, MA • 6d ago

Role Overview

Sodexo is seeking a Food Operations Manager 2 to support food service operations at Lowell General Hospital , a community-based healthcare system in Lowell, MA. This role will oversee daily food production, patient services, and retail operations, ensuring high levels of quality, safety, and patient satisfaction.

The Food Operations Manager will play a key role in driving operational excellence, enhancing the patient experience, and supporting frontline teams in a fast-paced healthcare environment.

What You'll Do

Oversee day-to-day food service operations , including patient dining, retail/cafeteria, and catering services

Ensure compliance with Sodexo standards , healthcare regulations (Joint Commission, CMS), and food safety protocols

Manage and develop frontline staff, including scheduling, training, and performance management

Drive patient satisfaction initiatives , including rounding and service recovery

Monitor food quality, presentation, and portion control to meet Sodexo and client expectations

Support financial performance by managing labor, food cost, and waste initiatives

Collaborate with clinical teams and hospital leadership to enhance patient dining programs

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Experience in healthcare food service, hospitals, or large-volume food operations

Strong leadership skills with the ability to motivate and develop teams

Knowledge of food safety standards (HACCP) and regulatory compliance

Experience managing patient services and/or retail dining operations

Financial acumen, including labor management and cost controls

Strong communication skills and a customer-focused mindset

Ability to thrive in a fast-paced, high-volume environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

Qualifications & Requirements

Minimum Education Requirement -Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Location US-MA-LOWELL

System ID 989322

Category Food Service

Employment Status Full-Time

Exempt

Posted Range $70975 to $91850

Company : Segment Desc HOSPITALS

On-Site

Sodexo

Go to Apply

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