Summary You will serve as a HUMAN RESOURCES ASSISTANT (OA) in the CENTER FOR EMPLOYEE RECORDS AND APPLICANT INQUIRES DIVISION of OFFICE OF CIVILIAN HUMAN RESOURCES OPERATIONS. Before applying, you're encouraged to learn more about federal human resources careers by visiting the HR Career Compass at: www.OPM.gov/HRCareerCompass. Responsibilities You will provide answers to inquiries concerning merit promotion and job application procedures such as ratings, educational requirements, etc. You will send applicant inquiries to hiring regions if inquiry justifies escalation and respond to inquiries regarding status of actions.. You will serve as a primary focal point for resolution of handling applicant issues/complaints, researching/troubleshooting the origin of the problems, identifying systemic issues, and ensuring appropriate and timely corrective action. You will perform special projects as required (e.g. metrics and Active Reasonable Accommodation List (ARAL). You will produce a documents in draft and/or final format by ensuring documents are prepared and reviewed for spelling, grammar, capitalization, punctuation, presence of necessary enclosures, and proper Navy formatting procedures. Requirements Conditions of Employment Qualifications GS-6: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-5 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing human resources support involving the review and maintenance of personnel or employment-related actions; researching and responding to customer inquiries; applying established policies and procedures to resolve applicant issues; utilizing automated systems or databases to manage information; and communicating effectively with customers, management, or staff regarding services, processes, or case status updates. GS-5: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-4 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing administrative or support duties involving entering hiring-related information; responding to customer inquiries; utilizing automated systems or office software to update information; and communicate with customers regarding procedures, requests, or services. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. This position requires the ability to @type at least 40 words per minute. Your response to the typing skill question on the Occupational Questionnaire will be used in your qualification determination. Education GS-5 only: In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: 4 years above high school A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
