Hiring Range: $23-$25 per hour*
Key Responsibilities
Implements collection processes for past due accountsutilizingthe multiple systems involved in themanagementof Casella customer accounts.Documents all internal and external communicationsto ensure proper transmission of customer interactions.
Documents all internal and external communicationsto ensure proper transmission of customer interactions.
Assesses the critical information within a customers'accounttodetermine the best course of action while retaining the customer.Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances.Manages communicationsandengages in active listening with customers, confirming or clarifying information toresolve questions and concerns.Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.Adheres to all departmentalprocedures regarding daily operationsto provideconsistent customer experiences.
Manages a portfolio of customers by communicating via phone, fax, email and customer portals regarding balances.Manages communicationsandengages in active listening with customers, confirming or clarifying information toresolve questions and concerns.Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.Adheres to all departmentalprocedures regarding daily operationsto provideconsistent customer experiences.
Acts as a liaison between customers and otherdepartments within the organizationto mitigate credit risk.Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Career Path Definitions & Distinctions
Entry Level : Demonstrates the ability to identify account @type, billing process and service levels.Can competently navigate through multiple platforms and systems.Is able to read and reconcile account history identifying discrepancies, billing needs, account stats and resolution needed.Ability to manage portfolios for one line of business.Ability to leverage department resource to execute monthly reporting needs and standards. Effectively manages a portfolio of customers via phone, fax, email and customer portals regarding their accounts. Fields inbound phone calls and resolves inquiries. Maintains communication with customer and division teams. Demonstrates proper Excel skills. Has 0-2 years of accounting or related experience, associates degree in accounting or finance related field or equivalent experience.
Intermediate Level : Demonstrates competencies of all Entry Level requirements with little to no assistance. Has the ability to perform unapplied cash process, assists with training of new staff and understands the bankruptcy process. Has the ability to resume services and billing on delinquent accounts.Hastheability to manage portfolios fortwolinesof business.Leverages educational opportunities for advanced training in customer service, conflict resolution and company technology platforms. Demonstrates advanced Excel skills, 2-4 years of accounting or related experience, Bachelor's Degree in Accounting or Finance related field or equivalent experience.
Senior Level : Demonstrates the ability to cross trail lines of business, process basic adjustments under $3,500.00 within an account or singe division.Ability to manage portfolios for 3 or more lines of business.Process credit requests upto $5,000.00.Is proficient in reading Dun & Bradstreet and Experian reports. Can navigate systems at an advanced level and can describe system processes to peers.Has the ability to mentor and assist with the implementation of training collectors at the Entry and Intermediate levels. Has successfully completed leadership classes. Demonstrates advances analytical ability to analyze and communicate the impact of changes to accounts. Exhibits excellent verbal, written, and formal presentation skills, 3-5 years of accounting experience, billing experience and has a Bachelor's Degree in Accounting or Finance related field.
Education, Experience & Qualifications
The successful candidate will have an associate's degree or equivalent experience, have the ability to work with specific timelines, the ability to work on site in Rutland, VT and be legally eligible to work in the US. A demonstrated ability to work as part of a team in a collaborative environment and 0-2 years of accounting or related experience is desired. A bachelor's degree in an accounting or finance related field and customer service experience is preferred.
Proficiency with Microsoft Office Applications, basic to intermediate knowledge or Excel, excellent verbal, written, analytical and formal presentation skills and the ability to work under pressure are required.
Attributes
Responsible, team-oriented individual who is attentive, organized, adaptable, and results-oriented with the ability to see the larger picture while focusing on detailed information.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
Benefits & RewardsWant easy-to-use, rewarding benefits? Well, we've got those! Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.
EEO
Casella Waste Systems, Inc. is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.
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Job Locations US-RI-East Greenwich
Job ID 2026-9721
Category Finance & Accounting
Type Regular Full-Time
