Global Special Services Manager

Enhanced Protection Services • Richardson, TX • 7h ago

Allied Universal Enhanced Protection Services is seeking a results-driven, highly motivated Global Special Services Operations Manager. The Operations Manager will be responsible for supporting GSS Operations, Clients, and Agents. This role reports to the Allied Universal Enhanced Protection Services Global Special Services (GSS) Senior Operations Manager with a primary function of supporting all Allied Universal Enhanced Protection Services operations worldwide. This is a full-time position that includes a mandatory 180-day probationary period depending on job performance and operational needs. To be successful in this role, applicants must possess the ability to interact with all levels of corporate management and liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representation skills are required.

Hours are 6pm to 6am, 4 days on and 4 days off.

The GSS Operations Manager is responsible for the day-to-day supervision and coordination of assigned Projects, Agents, Contractors, resources, and logistics required to carry out worldwide operations. They will work with Clients to meet their strategic and tactical objectives. Global Special Services are ad-hoc, time-limited assignments requiring executive protection, secure transportation, asset protection, investigation, and special event security services.

DUTIES & QUALIFICATIONS

Acting Project Manager for short-term details

Liaise with Clients, assisting in the development and maintenance of relationships

Create and standardize Standard Operating Procedures and Protocols

Utilize technology to support ad-hoc Client requirements such as tracking/monitoring

Work directly with Client Managers and Executives for specific requirements

Assist in the planning and execution of global operations

Assist with global vendor development and management

Liaise with Clients on RFP's and SOW's

Provide project information to finance including vendor invoices, Client rates, quotations, receipts, and any other details necessary for Client invoicing

Assist with general company administration

Assist in the development and progression of Agent training standards and currency

Obtain and maintain individual professional standards, licenses, and certifications

Duty Manager responsibility on a monthly rotational basis, monitoring ongoing operational progress and providing real-time updates to Clients

Some travel may be required

MUST HAVES

Excellent communication skills, both written and verbal

Must agree to a 6-month probationary period

Must be willing to work a very flexible schedule, including some nights, weekends, and holidays as needed

Must be able to prioritize work assignments to ensure timely and accurate completion while managing multiple demands

Ability to work independently with minimal supervision

Excellent computer skills and experience working with the full Microsoft Office Suite

Have an aptitude for technology

Attention to detail is a must

Must be a team player and work well with others

COMPENSATION, BENEFITS & PERKS

$85,000 annually

Allied Universal® Enhanced Protection Services offers industry leading benefits, which are available to all full-time employees:

Medical/Dental/Vision coverage

Free employee life insurance

401K

Employee assistance programs

Paid holidays and flexible PTO (Paid Time Off)

Great company culture and work/life balance

Casual work attire and work environment

Job ID: 2026-1609969

Location: United States-Texas-Richardson

Job Category: Management

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