Aboutthe Role:
Asthe IT Data Center Technician, services within the Data Center environment.Serve as the first responder to investigate any issues or concerns related tothe Data Center systems. Conduct general maintenance and housekeeping of theDCS IT services.
Thisrole is part of the Critical and Specialized Services job function. This jobfunction provides technical maintenance services in critical clientenvironments such as Data Centers, Laboratories, Oil Rigs, Trade Floors,etc.
WhatYou'll Do:
· Perform hardware (rack/stack) andcable installations (routing, terminating, structured cabling), includingtroubleshooting and testing. Also, perform hardware decommissions and cableremoval.
· Coordinate DCS IT asset redundantpower requirements with appropriate facilities staff. Ensure proper loadbalance and fail-over capacity to avoid cascading failures.
· Prepare and coordinate incoming andoutgoing shipments. Compare packing lists with purchase details to ensureaccurate make, model, and quantities are received and processed.
· Perform remote hands support forexample power cycles, physical environment, and cabling inspections. Swap outfailed components, do hardware upgrades, test copper and fiber cables, handlestorage media, and enter troubleshooting commands.
· Grant site access to vendors and/orescort 3rd parties requiring Data Center access for approved activities. Ensuretheir compliance with site standards.
· Impact through clearly defined duties,and methods and tasks are described in detail.
· Deliver own output by followingdefined procedures and processes under close supervision and guidance.
· Carry out daily housekeeping checks ofthe data halls, and record findings.
· Support Service Management and relatedprocesses (e.g., Service Request, Incident, Change) by creating, updating,approving, and closing associated assigned tickets.
· Ensure that Method Statements and RiskAssessments are always prepared and used for all tasks ensuring safe workpractices.
· Follow basic work routines andstandards in application of work.
· Comprehend and interpret instructions,short correspondence, and memos and ask clarifying questions to ensureunderstanding.
· Learn new technologies and expand andshare this knowledge.
· Communicate straightforwardinformation and respond to common inquiries or complaints from clients,co-workers, and/or supervisor.
· Use existing procedures to solvestraightforward problems with supervisor guidance.
· Write routine reports andcorrespondence.
· Assist with daily site inspections ofall Mechanical & Engineering systems and technical equipment, includingservicing and maintenance.
· Ensure the site's environmentalconditions provide a safe work environment.
· React to Building Management Systemalarms, and complete emergency repairs as needed.
· Work with third-party vendors,ensuring compliance with company-developed processes, procedures, and allapplicable laws and regulations.
· Alert management if subcontractorperformance doesn't meet all requirements per the Master Service Agreement.
· Complete planned preventativemaintenance (PM) and reactive maintenance on all equipment.
· Check BMS for running and alarmconditions and respond to HVAC-related client problems.
· Building walkthroughs, taking meterreadings from UPS, PDU's and utilities.
· Provide fixes to facility and plantfaults and defects.
· Complete assigned work according toestablished processes and procedures. Follow all safety processes andrequirements and ensure all regulatory requirements and quality standards aremet. Conduct routine quality checks for comprehensive maintenance records.
· Complete all required training toensure successful completion of all job-related responsibilities.
· Use existing procedures to solvestraightforward problems while having a limited opportunity to exercisediscretion.
· Impact through clearly defined duties,methods, and tasks are described in detail.
· Deliver own output by followingdefined procedures and processes under close supervision and guidance.
Qualifications -External
WhatYou'll Need:
· High School Diploma or GED required;Associates Degree preferred. Management Information Systems, BusinessManagement or a related field.
· Accredited training in theinstallation of copper and fiber structured cabling systems, preferred.Previous experience using Remedy, DCIM tools and BMS systems preferred.
· Knowledge of the Data Centerenvironment, and the working restrictions of these environments.
· A good understanding of faultdiagnostic techniques including the use of handheld test equipment.
· Training in a Technical disciplinehaving served an apprenticeship or equivalent with 1-2 years of job-relatedexperience. In lieu of a diploma, a combination of experience and educationwill be considered. Ability to work shifts that may include weekends andholidays
· Must be able to Meet the physicalrequirements of this role.
· To effectively present information toan internal department, client, management and/or colleagues.
· Ability to follow basic work routinesand standards in the application of work.
· Communication skills to exchangestraightforward information.
· Working knowledge of Microsoft Officeproducts. Examples include Word, Excel, Outlook, etc.
· Strong organizational skills with aninquisitive mindset.
· Basic math skills. Ability tocalculate simple figures such as percentages, discounts, and markups.
· Basic knowledge of financial terms andprinciples required..
· Ability to lift up to 50 lbs.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
