Associate Business Transformation Architect

Deloitte • Tempe, AZ • 4h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on July 11, 2026

Work you'll do

As an Associate Business Transformation Architect on the Customer Experience Management team, you will be responsible for...

Supporting end-to-end implementation of Qualtrics Patient Experience solutions for health systems, including survey configuration, deployment, testing, and post-launch stabilization

Building and configuring surveys, workflows, alerts, dashboards, user roles, permissions, and governance features within the Qualtrics platform

Supporting integrations between Qualtrics and healthcare platforms such as Epic, Cerner, and other systems, including application programming interface-based data flows and survey triggering

Translating business and clinical requirements into patient experience solutions and collaborating with Information Technology, clinical, operational, and analytics stakeholders throughout delivery

Troubleshooting platform configuration and technical issues across build, testing, go-live, and optimization activities

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications

Required:

Bachelor's degree in business, healthcare, technology, or a related field

2+ years of hands-on experience implementing Qualtrics, including survey build, workflows, dashboards, and platform administration

1+ years of experience implementing Qualtrics Patient Experience solutions for provider organizations or health systems

1+ years of experience supporting integrations with electronic health record platforms such as Epic or Cerner, or similar healthcare systems

1+ years of experience in a client-facing or project delivery environment

Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Qualtrics XM Patient Experience Certification

Experience supporting CAHPS or Hospital Consumer Assessment of Healthcare Providers and Systems programs

Experience with application programming interface integrations, single sign-on, Open Authorization, or extract, transform, load data workflows

Experience with Qualtrics XM Directory, iQ, or Healthcare modules

Experience applying Health Insurance Portability and Accountability Act requirements in healthcare data environments

Experience supporting testing, go-live, or post-deployment optimization activities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 - $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

AMC_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

CASE AIDE RECORD ASSISTANT

State of Arizona • Peoria, AZ • 3min ago

Job No: 541530 Work Type: Full-time Location: PEORIA Categories: Social Work/Human Services ARIZONA DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose miss...

3min ago

Go to Apply

Principal Technical Marketing Manager

Emerson • Phoenix, AZ • 10min ago

Management & Administrative

We're looking for a Principal Technical Marketing Manager to lead industry marketing strategy across industry verticals within the Portfolio Business Unit at Emerson Test and Measurement (T&M). In this role, you'll o...

10min ago

Go to Apply

Bridge Design Engineer ($4,000 Hiring Incentive)

State of Arizona • Phoenix, AZ • 10min ago

IT & Engineering

Job No: 541484 Work Type: Full-time Location: PHOENIX Categories: Engineering/Architecture/Surveying/Planning DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system...

10min ago

Go to Apply

PROGRAM & PROJECT SPECIALIST 1

State of Arizona • Phoenix, AZ • 10min ago

Job No: 541548 Work Type: Full-time Location: PHOENIX Categories: Administrative Support/Customer Service,Insurance/Banking Industry,Workers Compensation INDUSTRIAL COMMISSION Are you ready to work for an exceptional sta...

10min ago

Go to Apply

IT Manager

State of Arizona • Phoenix, AZ • 11min ago

Management & Administrative

Job No: 541561 Work Type: Full-time Location: PHOENIX Categories: Forestry/Wildland Fire/Natural Resources,Information Technology/Services DEPARTMENT OF FORESTRY AND FIRE MANAGEMENT In partnership with local, county, sta...

11min ago

Go to Apply

INDUSTRIAL HYGIENIST

State of Arizona • Phoenix, AZ • 12min ago

Legal & Paralegal

Job No: 541587 Work Type: Full-time Location: PHOENIX Categories: Occupational Health & Safety INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safet...

12min ago

Go to Apply

DJ EDUCATION PROGRAM TEACHER

State of Arizona • Phoenix, AZ • 13min ago

Job No: 539556 Work Type: Full-time Location: PHOENIX Categories: Education/Training DEPARTMENT OF JUVENILE CORRECTIONS To make Arizona's communities safer by delivering effective rehabilitative services to the young peo...

13min ago

Go to Apply

DIRECTOR OF ALTERNATE ASSESSMENT

State of Arizona • Phoenix, AZ • 13min ago

Job No: 538672 Work Type: Full-time Location: PHOENIX Categories: Education/Training Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes an...

13min ago

Go to Apply

CUSTOMER SERVICE REPRESENTATIVE 2

State of Arizona • Apache Junction, AZ • 14min ago

Management & Administrative

Job No: 541552 Work Type: Full-time Location: APACHE JUNCTION Categories: Administrative Support/Customer Service DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community or...

14min ago

Go to Apply

COMPLAINT INVESTIGATOR

State of Arizona • Phoenix, AZ • 14min ago

Job No: 540789 Work Type: Full-time Location: PHOENIX Categories: Education/Training Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowe...

14min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)