Quality Assurance Field Auditor

Crescent Hotels and Resorts • Horseshoe Bay, TX • 1d ago

Description

Position Summary

The Quality Assurance Field Auditor is responsible for conducting independent, structured assessments to ensure the resort consistently meets established quality and presentation standards. This role evaluates facilities, furnishings, and staging across the property and provides data-driven insights and recommendations to leadership. The auditor partners closely with operational teams to address deficiencies, maintain compliance, and enhance the overall guest experience.

Key Responsibilities

Conduct objective on-site inspections to evaluate the quality, condition, and presentation of resort facilities and furnishings

Assess compliance with established standards and identify areas of non-compliance

Document findings and provide detailed reports, including analysis and recommendations, to the Resort Manager

Partner with operational departments to promptly resolve identified issues and maintain compliance

Develop and maintain standardized guidelines for all areas of the property

Capture and organize photographic documentation to support SOPs, diagrams, and digital resources (e.g., eBooks)

Track and manage specifications for furniture, including placement, staging, quantities, and vendor details

Create digital diagrams outlining standard layouts and operational setups

Perform administrative tasks such as purchase requests and maintaining specification documentation

Ensure adherence to company policies, procedures, and quality standards while supporting internal and external guest satisfaction

Qualifications

High school diploma or GED required

Minimum of 3 years of experience in hospitality or a related field preferred

Prior experience in quality assurance or familiarity with service and risk standards preferred

Strong written and verbal communication skills

Proficiency in Microsoft Office Suite, email, internet applications, and POS systems

Experience with Agilysys and UKG (UltiPro) is a plus

Luxury hospitality experience preferred

Physical Requirements

Ability to lift and carry 15-25 pounds

Frequent bending, stooping, reaching, and stretching

Ability to walk extensively throughout the property daily

Ability to sit for extended periods as needed

Normal vision (with corrective lenses if required)

Ability to communicate effectively with guests, team members, and stakeholders

Benefits & Resort Perks

At Horseshoe Bay Resort, we believe working in an exceptional setting should be matched by exceptional benefits. We are committed to Diversity, Equity, Inclusion, and Belonging, and to supporting each associate's professional growth.

Core Benefits

Medical, Dental, and Vision Insurance

Short- and Long-Term Disability Coverage

Major Illness and Accident Insurance

Associate Relief Fund access

401(k) with employer match

Competitive salary structure with scheduled reviews

Paid vacation and holidays

Resort Lifestyle Perks

Subsidized associate housing and shuttle transportation

Weekly meal subsidies and discounts at resort dining and retail outlets

Access to resort amenities, including golf (based on availability)

Discounted associate rates at over 100 Crescent Hotels & Resorts nationwide

Qualifications

Education

Required

High School or better

Preferred

Bachelors or better in Organizational Leadership

Bachelors or better in Hospitality and Resort Management

Associates or better in Hospitality and Resort Management

Experience

Required

Reporting & Documentation: Strong background in creating detailed reports, tracking specifications, developing SOPs, and using tools such as Microsoft Office and POS systems to support data-driven decisions

Operational Auditing & Compliance: Proven experience conducting property inspections, identifying gaps, and partnering with cross-functional teams to implement corrective actions and maintain brand standards

3 years: Hospitality Quality Assurance Experience: 3+ years evaluating service standards, facility presentation, and guest experience within a resort, hotel, or luxury hospitality environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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