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Account Processing Specialist

Pedernales Electric Cooperative • Johnson City, TX • 2d ago

Johnson City, TX, US, 78636

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636

Hybrid Work Options Available

$26.77 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for administering the Capital Credits, Billing, Remittance and other member related programs in support of the Cooperative's strategic initiatives.

Essential Duties & Responsibilities

Communicate the Capital Credits, Member Assistance, Medical Necessity and Debt Recovery Programs to members and employees. Analyze and validate allocations, retirements and updates for all capital credit accounts and assist with managing escheat funds in cooperation with the Texas State Comptroller's Office

Review, verify and validate Board of Directors petitions for accuracy and provide required documentation to open records

Determine estate and early payout amounts ensuring all unretired, unclaimed and unissued funds are accounted for; research and identify proper heirs when dealing with estates

Respond to incoming capital credit correspondence and inquiries and web requests

Post and process recurring payments, returns, declines and reports from all payment channels; troubleshoot exception payments and make required corrections

Create and transmit files to the bank for deposit

Verify and make adjustments related to the payment files from the lockbox service provider and banks

Analyze, troubleshoot, resolve member concerns, escalations and complex issues

Schedule, manage and process data through interfaces with the Meter Data Management (MDM) and billing systems

Perform bill calculations, manual bills and delinquent processes

Troubleshoot complex billing adjustments, account inquiries and corrections including creation of service orders as necessary

Partner with other departments and staff to ensure member issues are addressed and resolved

Compile all statistical and financial reports for leadership and Board of Directors

Work with collection agencies to recover previously written off accounts and report outstanding balances timely

Process and report member refunds weekly

Analyze and process member disconnections for non- payment

Process and manage the tax exemption certificates, review reports and update accounts

Reconcile accounts receivable module and the Payment Gateway daily

Review and process bankruptcy filings

Work with software vendor to troubleshoot and resolve critical issues

Maintain the security of confidential information

Stay abreast of advances in technology

Demonstrate regular and prompt attendance

Performs other related duties as necessary or assigned

...

Supervisory and/or Leadership Responsibilities

None

Knowledge, Skills & Abilities

Knowledge of computer systems which may include setting up or using hardware and software programs entering data or processing information

Knowledge of accounting and billing procedures

Knowledge of principles and processes for providing customer service

Knowledge of the Cooperative's Policies and Procedures

Knowledge of acceptable and unacceptable legal documents for estate payouts

Knowledge of effective research and analysis methods

Skilled in prioritizing and managing changing priorities

Skilled in time management

Ability to anticipate, identify, analyze and resolve conflict and problems

Ability to communicate effectively verbally and in writing

Ability to multitask in a fast-paced environment with frequent interruptions

...

....

Minimum Qualifications - (Education, Experience)

Associate's Degree in a related field.

Four years of customer service experience

Directly related experience may substitute for education

Experience in data measurement and analysis preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The employee may be required to stand; reach with hands and arms, stoop and kneel

The employee may be required to lift, carry, push, pull or move up to 25 pounds

The employee may be required to work after hours call out

This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Position Open Until Filled

Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

Join PEC

At PEC, we know happy employees produce great work. As a PEC employee, you'll find we're always willing to invest in you - because we know that we do better when you do better.

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