Summary This position is located in the Veterans Health Administration, Mid-Atlantic Heath Care network (VISN 6) Asheville VA Medical Center, under the Physical Medicine and Rehabilitative Service. The Physical Medicine and Rehabilitative Service (PM&RS) serves multiple different occupational series to include Physiatrists, Physical Therapy (PT), Occupational Therapy (OT), Kinesiotherapy (KT}, and Recreational Therapy/Creative Arts Therapy (RT/CAT). Responsibilities Major duties include, but are not limited to: The incumbent provides administrative, clerical, and technical support for day-to-day operations within the service. The incumbent will assist management in program improvement projects, program planning, and operational evaluations. Assist management by monitoring and evaluating all clerical/administrative procedures within the service. The incumbent will use basic evaluative techniques to identify issues and make recommendations to management. Works closely with the Administrative Officer by serving as a backup point of contact on behalf of the service. Processes incoming phone calls and assures critical calls/needs are forwarded appropriately. The incumbent takes successive steps to independently resolve conventional issues within the scope of work. Assist management by performing work involving the collection, compilation, and tracking of statistical information and clinical data on behalf of the service. Utilizes a variety of computer software programs to maintain internal databases and establishes protocols for incoming data. Creates excel spreadsheets to track quarterly production reports. Pulls data to include but not limited to the following reports: Rehabilitative VSSC reports such as the Rehabilitation and Prosthetic Services Dashboard, Rehabilitation and Prosthetics Services Productivity, Rehab SPARQ, Specialty Provider Productivity Standards Performance and Outlier Review, and more. Conducts reviews for inconsistencies and/or omissions and ensures data entry is complete and accurate. Takes information from these reports and integrates the information into a Power Point with recommendations to the Clinical Program Manager and Service Chief. The incumbent will send reports and correspondence to necessary stakeholders under the direction of management. Processes and facilitates appropriate distribution of all incoming correspondence and ensures timely follow-up. Assisting the supervisors with drafting Care Coordination Agreements. Organizes and maintains files and records, manual regulations, Standard Operating Procedures (SOPs), memorandums, and directives regarding PM&RS and other related material in accordance with Medical Center policy. Work Schedule: 8:00am- 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD044850 Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: Do you possess at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-7), and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service. Specialized experience includes experience where you were responsible for providing administrative support functions within a healthcare facility; experienced Managing the Surgery Package for the Surgery Department to present reports or combination of routines to create complex reports from the Surgery Package; Implementing effective Problem Solving skills and overall knowledge of VISTA applications; Troubleshooting all error messages and malfunctions of all OR software and packages supported or used within the Surgical Service; Advanced knowledge of various software applications to include Dragon Speak, MS Excel, Access, Word and PowerPoint to effectively be able to advise staff as needed; Ability to retrieve periodic data and statistical reports and prepare correspondence by collecting and releasing data relevant to surgical medical and clinical activities and workload; Experience building and posting daily OR schedules and overseeing all aspects of the OR scheduling processes; Experience serving as a Timekeeper, initiating and maintaining all required records; and other functions within the Surgical or similar clinical environments within the VA Healthcare system. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies for this position: Information Management Data Management Knowledge Management Computer Skills Customer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: he work is mostly sedentary, however, walking and stair climbing, bending, stooping, and carrying light weight documents, folders and manual are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
