GENERAL SUMMARY (of the Operations Coordinator)
Ciera Bank has been serving Texas Communities since 1890, and we now have 8 locations. The Operations Coordinator performs a variety of clerical duties in support of the operations functions position. Incumbent is primarily responsible for processing return items and unposted demand deposit (DDA, CD and GL) items. Work is routine in nature. Incumbent applies working knowledge of ACH and return item principles and technologies to work performed. This position also handles charging off accounts. Works under general supervision and in compliance with established policies, procedures and regulations.
We do offer a competitive hourly rate (based on experience) with a multitude of benefits and a generous PTO schedule. Well provide training and support to help you succeed in your role and provide you with opportunities to advance your career. At Ciera Bank, we consider our employees to be one of our most valuable resources.
COMPETITIVE BENEFITS:
Medical/Dental/Vision Insurance
Flexible Spending Account
401(k) or ROTH with Company Match
Employer Paid Life/Disability/Dependent Life Insurance
PTO Benefits w/Paid Holidays
Incentive Award/Bonus Program
Monthly Gym Allowance
Tuition Reimbursement Program
Continuing Education/Training and Development Opportunities
Free Checking/Savings Accounts
Annual Company Apparel Allowance
ESSENTIAL FUNCTIONS (of the Operations Coordinator)
Return Items Functional:
Receives, inputs and balances return items from the Federal Reserve Bank and Frost Bank, clearing banks, and charge backs; processes correspondent bank return items.
Determines proper account to be charged, prepares advice to charge the account, notifies customers and appropriate Bank personnel of returned items over $2,500 and other items and determined by special instructions and policies.
Retrieves and resolves unposted items using DDA, Savings, CD and GL Exception reports.
Processes on-line return/NSF decisions; balances, prepares GL entries.
Prepares and distributes outgoing returns and advice.
Preforms prior day review of wire postings.
Mail safety deposit box notices, NSF notices and chargeback notices.
Provides telephone inquiry and problem resolution support for all areas of Bank; provides customer service functions for all bank employees regarding CIF, DDA, CD and GL matters.
Traces and resolves internal and external out-of-balance conditions by tracing or retrieving account transactions through historical media.
Performs research for internal and external research requests, adjusts appropriate accounts and corrects errors.
Process Reclamations as needed.
Notifies bank of first deposit of large items being returned unpaid.
Balancing official checks (cashier, expense and trust)
Balances ATM for all locations
Provides backup for other operational positions during peak periods and employee absences (see specific Customer Accounting Clerk job description for details).
KNOWLEDGE, SKILLS and ABILITIES (of t
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