IT Support Specialist
Job details
General information
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
Reference number
2026-181589
Job details
Domain
Performance and Support
Job field / Job profile
IT - User support technician
Job title
IT Support Specialist
Employment @type
Permanent
Professional category
Employees / Staff
Part time / Full time
Full-time
Job description
Do you want to contribute to the design of equipment that helps save lives?
Are you looking for a varied role in a demanding environment within a human-sized team?
Safran Aerosystems (SAO) designs high-technology solutions that enhance aircraft performance and flight safety. As the world leader in emergency evacuation systems and crew oxygen systems, Safran Aerosystems is also a major player in fuel and fluid systems.[
You will join the Evacuation Systems Business Unit (SEV), part of the DASY Division, a world leader in the design, manufacturing, and maintenance of evacuation slides, life rafts, and life vests for aircraft, as well as flotation systems for helicopters.
Your main missions will be :
Facility Wide Technical Support:
Provide support for hardware, software, and network issues across multiple buildings, responding to tickets and on site requests. This includes troubleshooting and resolve issues with PCs, industrial workstations, label printers, scanners, A/V equipment and other equipment used on manufacturing lines to help minimize downtime.
Systems Administration:
Assist with managing user accounts, permissions, and device configurations in Windows environments; support user Microsoft 365 concerns, Active Directory, and other business systems.
Network Assistance:
Help maintain wired and wireless networks across the campus, including basic troubleshooting of switches, access points, and connectivity between buildings alongside senior staff being their remote eyes/ears.
Hardware Deployment & Tracking:
Set up, configure, and maintain desktops, laptops, mobile devices, and shared equipment; keep asset inventories up to date.
Operational Technology Support:
Work with maintenance and engineering teams to support devices and systems that interface with machinery and automation equipment.
Security & Compliance:
Follow cybersecurity best practices, manage patching and endpoint protection, and support facility IT security requirements.
Documentation:
Maintain clear documentation for equipment, procedures, and network layouts to support consistency and knowledge sharing.
But what else? (advantages, specificities, etc.)
Looking for a dynamic workplace with the strengths of a global leader?
Safran Aerosystems offers a people-focused culture built on trust, collaboration, and innovation through our Safran Together+ initiative.
What We Offer
Join a workplace that prioritizes well-being, growth, and community:
On-site cafeteria with snacks, meals, and complimentary coffee & tea
Well-Being Committee promoting engagement and wellness activities
Employee Club fostering connection and team events
Life-Event Recognition Program celebrating milestones and achievements
Active sports culture (golf, running, volleyball, soccer) with opportunities to create new clubs
Comprehensive Benefits
Medical, dental, and vision coverage
401(k) with company contribution
Paid time off and holidays
Employee assistance and wellness programs
Grow with Safran
Be part of a leading global aerospace group committed to your development through:
Extensive training resources, including Safran University and language learning
Internal mobility across sites, roles, and business units
At Safran, you'll build a meaningful career while contributing to innovative technologies shaping the future of aerospace.
Candidate skills & requirements
We are seeking an IT Specialist who combines strong technical expertise with a service-oriented mindset, capable of supporting and maintaining a reliable, secure IT environment.
You bring at least 3 years of professional experience in IT support or system administration, along with a degree in Computer Science or a related field (preferred).
In this role, you demonstrate:
A solid understanding of Windows 10/11 environments and day-to-day system administration
Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Hands-on experience with Microsoft 365, Active Directory, and mobile device management
The ability to troubleshoot and resolve hardware and software issues efficiently, ensuring minimal disruption to users
A good grasp of cybersecurity best practices, with a proactive approach to protecting systems and data
Excellent communication and customer service skills, allowing you to support users effectively at all levels
Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Beyond your technical capabilities, you are recognized for your reliability, responsiveness, and ability to deliver high-quality IT support.
This role requires on-site presence and flexibility, including:
Occasional travel to the Mississippi facility (quarterly or as needed)
Work in both office and manufacturing environments, with moderate noise and specific safety requirements (e.g., eye protection)
The ability to sit and work at a computer for extended periods, as well as lift and move IT equipment up to 50 lbs
The following qualifications are a plus and will help you stand out:
Experience with ticketing systems such as ServiceNow
Familiarity with IT infrastructure components (switches, firewalls, access points, UPS, cabling)
Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
Annual salary
$63,548 - $77,846
Job location
Job location
North America, United States, New Jersey
City (-ies)
1747 NJ-34 NJ 07727 Wall Township
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years
Additional Languages preferred
English (Fluent)
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
