Customer Service Representative

Robert Half • Danvers, MA • 2h ago

Description We are looking for a Customer Service Representative to support a fast-paced service environment. This contract position is ideal for someone who communicates clearly, handles customer inquiries effectively, and keeps accurate records while managing multiple tasks. The person in this role will assist callers, process orders, and help create a positive experience through responsive and detail-oriented service.

Responsibilities:

Respond to incoming customer calls promptly and provide helpful, detail-oriented support.

Enter customer orders accurately and update account information in the appropriate systems.

Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve routine issues.

Deliver courteous service while identifying customer needs and guiding them to the best available solutions.

Maintain organized and accurate records of interactions, requests, and order activity.

Escalate complex concerns to the appropriate team members when additional support is needed.

Follow established call center procedures and service standards to ensure consistent customer care. Requirements - Previous experience in a customer service or call center environment.

Ability to manage inbound calls efficiently while maintaining a detail-oriented and friendly approach.

Experience with order entry and strong attention to detail when handling customer information.

Comfortable making outbound calls as needed for follow-up or issue resolution.

Strong verbal communication and active listening skills.

Ability to multitask, stay organized, and work effectively in a fast-paced setting.

Basic computer proficiency and confidence using systems to document customer interactions. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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Amazon • North Reading, MA • 6h ago

Management & Administrative

Description Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here...

6h ago

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Sr. Supply Chain Manager - Process and Systems Enablement, Robotics Supply Chain

Amazon • North Reading, MA • 6h ago

Management & Administrative

6h ago

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