The Recovery Specialist is responsible for the end- to- end recovery process to include; investigation, identification, and pursuit of recovery/subrogation opportunities to maximize amounts received from third parties who are wholly responsible or share liability for damages paid to claimants by AIG, while ensuring recovery expenses are minimized.
A Recovery Specialist will be responsible for the most complex, highest value claim recovery cases covering multiple commercial insurance lines of business within the North American region.
This role regularly requires the exercise of discretion and professional judgment in evaluating whether to pursue recovery and in negotiating settlements.
Key responsibilities:
Reviews assigned claim files to determine if recovery is feasible, investigates and evaluates liability issues, coordinates investigations by expert witnesses, proactively follows up with relevant parties, handles arbitrations, and refers cases to approved attorneys. Conducts missing investigations, assesses liability, and negotiates the best possible settlement under the terms of the contract.- Reviews assigned files for adequacy of investigation and recognition of recovery potential by claims personnel. Counsels and assists claims personnel in appropriate recovery investigation and file documentation to ensure that the company is properly positioned to pursue a lucrative recovery. Advises management of deficiencies in investigations conducted by claims personnel which result in diminished chances of recovery.- Corresponds with appropriate parties in accordance with established procedures regarding claim information, notice/demand of payment and related issues.- Prepares activity reports on files over settlement authority. - Maintain a diary of facts and activity regarding assigned files, ensuring compliance with Statute of Limitation requirements.- Researches, understands, and applies state laws that relate to each file. Keeps management advised of legislative, regulatory, and legal developments which may have an impact on recovery results.- Provides all investigative information to attorney-of-record, and monitors and controls case development and settlement to ensure that recovery potentials are met.- Approves and issues, within established guidelines and authority, indemnity and legal payments through the appropriate Claims Processing Systems.- Forecasts potential recoveries and updates the recoverable amount as needed.- Provides customer service assistance to outside organizations and AIG Claim Operation management.- Complete focused claims reviews for all lines of business within AIG domestically as assigned. This includes analysis, documentation of results and suggestions for improvement.- Assist team on ad-hoc duties, projects, and other assignments delegated by Managers/Leaders.- Handle caseload across relevant jurisdictions while ensuring all tasks are completed properly.- Testify and present evidence at administrative and criminal court proceedings as required.- Establish and maintain professional working relationships with insureds, lawyers, corporate employees, and vendors.- Develops legal briefs and contentions for arbitration submissions and as assigned, sits on arbitration panels.- Directs negotiation strategies and, for large property recoveries, directs attorneys in managing agreed to subrogation plans.- Participates in training by providing information as a subject matter expert as requested.
Experience & Qualifications Required:- College degree required.- 3+ within the Property & Casualty insurance industry required. - An understanding of local laws, insurance markets and language.- Proficient knowledge of complex bond files and/or large property claims.
Advanced working knowledge of Property and Specialty Lines of Business.- Advanced knowledge of recovery/claims-related state laws, evidence-securing techniques. - Prior experience in claims recovery, commercial lines of business.- Excellent oral and written communication skills and thorough working knowledge of MS Office applications.- Ability to work to tight timelines when necessary.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL - Claims
AIG Claims, Inc.
