Financial Counselor

Valley Springs Behavioral Health Hosp • Holyoke, MA • 1h ago

Your experience matters: At Valley Springs Behavioral Hospital, we are
committed to empowering and supporting a diverse and determined
workforce who can drive quality, scalability, and significant impact
across our hospitals and communities. In your role, you\'ll support
those that are in our facilities who are interfacing and providing care
to our patients and community members. We believe that our collective
efforts will shape a healthier future for the communities we serve. Our
programs offer customized rehabilitation tailored to the specific needs
of those recovering from a stroke, brain injury, neurological
conditions, trauma, spinal cord injury, amputation or orthopedic injury.
How you\'ll contribute: A Financial Counselor maintains, and processes
all assigned patient accounts and counsels patients regarding the
admitting and discharging processes and payment alternatives. Work is of
a confidential nature. Additional responsibilities include: Counsels
patients (or responsible parties) to establish payment method. Contacts
patients, in advance of admission, to obtain missing information,
particularly patient\'s signature for accepting obligation to pay.
Estimates and informs patient of portion of bill which must be paid
directly. Establishes a payment for patients unable to pay the estimated
portion of bill upon discharge. Identifies and reports to manager
patients with whom payment difficulties arose in the past. Ensures
completeness of pre-admission and admission information, following
through as needed, to obtain and document missing information/signatures
prior to patient\'s admission date. Checks for, and identifies patients
with histories of payment problems, and informs supervisor of any found,
prior to patient\'s admission date. Accurately interprets insurance
policy provisions and calculates self-pay portion of patient\'s bill
based on expected length of stay and services rendered, so that final
accounting of self-pay amount is within a reasonable variance from
estimate. Patiently, clearly, and accurately advises patient of self-pay
obligations and estimate and ensures that patient signs acceptance of
such obligation on the designated forms. Collects self-pay monies in
advance, upon entry, or at discharge according to circumstances. In
cases where patient is unable to pay self-pay portion due upon
discharge, ensures that a mutually agreed upon payment agreement is
documented and signed by all parties, in compliance with established
guidelines and procedures. Selects and applies appropriate
communications based on the age of the patient/customer. Maintains
knowledge of regulatory and compliance requirements related to state and
federal agencies such as Medicare, Medicaid, Tricare, Veterans
Administration and other demonstrates this knowledge by the accurately
obtaining information and updating records to remain in compliance.
Collects and Controls cash receipts. Collects patient deductible,
co-pays and non-covered patient charge amounts. Maintains and balances
cash drawer. Prepares daily cash report and submits to Cashier with
collected monies and copies of Relay Account Report/Daily Deposit
Reconciliation. Determines the appropriate amount due from the patient
through eligibility and insurance verification, by evidence of the
insurance card, or in the event of no insurance, follow Self-pay
processes/policies. Maintains control over cash payments, so that
receipts balance to cash drawer. Accurately prepares deposit
documentation and delivers deposits. Operates and maintains assigned
equipment and maintains work area. Ensures that no damage or undue wear
and tear occurs to assigned equipment due to failure to operate or
maintain it in accordance with specifications. Has demonstrated adequate
knowledge and proficiency in using the patient financial services
accounts receivables system (Paragon) and other supporting software.
Keeps assigned

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