Practice Manager Outpatient Services

Behavioral Health Network • Springfield, MA • 1h ago

Practice Manager outpatient services Job Category: Behavioral Health
Supervisor: Robin Pineda Requisition Number: PRACT003421 Full-Time
Hybrid Salary: \$97,500 USD per year Springfield, MA 01104, USA Pay or
shift range: \$75,000 USD to \$97,500 USD Behavioral Health Network
(BHN) is the largest provider of behavioral health services in Western
Massachusetts and a Certified Great Place to Work. Recognized by The
Boston Globe as the 10th Best Employer in Massachusetts, BHN is
committed to providing high-quality, community-based behavioral health
services. GENERAL SUMMARY The Practice Manager is responsible for the
day-to-day operational effectiveness, administrative oversight, and
client experience across BHN\'s CBHC and BHUC outpatient services.
Working collaboratively with CBHC and BHUC leadership, the Practice
Manager oversees operational performance, access, efficiency, and
compliance with regulatory and contractual requirements across multiple
sites. The Practice Manager ensures organizational initiatives are
implemented with fidelity, identifies operational gaps, and leads
workflow redesign, training, and change initiatives as needed. This
position provides strength-based, systems-focused leadership that
promotes consistency, accountability, and alignment with organizational
goals and best practices. Provides administrative oversight and
operational support to clinical managers and site-based leadership to
ensure effective day-to-day operations across CBHC and BHUC locations.
What you will bring: Master\'s Degree in Business, Human Services,
Social Work, required; or Bachelor\'s Degree and 7 years\' experience in
Mental Health & Substance Use Disorders. Ability to effectively oversee
& prioritize workloads, maintain follow-through, and consistently meet
deadlines with minimal oversight. Minimum three years\' supervisory
and/or management experience required. Must have broad knowledge of
mental illness and treatment techniques, including adults with severe
and persistent mental health needs or children with serious emotional
disturbance. Must have familiarity with collecting and organizing data
from various sources, internet, word processing and email systems.
Excellent verbal and written communication skills. Demonstrates
willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a
variety of different cultural backgrounds. Demonstrates working
knowledge of community resources, and how to help individuals access
them. PAY RANGE: \$75,000 - \$97,500 per year BHN is committed to social
justice and diversity and strongly encourages diverse candidates to
apply. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or veteran
status. Qualifications Education Required Bachelors or better. Preferred
Masters or better in Social Work.

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