ACM Consultant (S), Emp Svcs-G A&Accessibility VAR

Amazon • United States, United States • 2h ago

Description

Application deadline: Applications will be accepted on an ongoing basis

At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The ACM Consultant provides case management for all @types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Key job responsibilities

Initiate and respond to inquiries about accommodation events, benefits, and options available to employees

Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon

Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate

Critically assess and adjust the case management plan to an employee's changing needs

Address and respond to sensitive situations

Troubleshoot issues and seek to remove barriers before, during, or after a leave event

Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

Identify and solve problems that may arise, sometimes with limited information

Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

Communicate regular updates to employees and stakeholders both verbally and in writing

Ensure compliance with standard work, federal/state regulations, and company policy

Maintain system records to ensure accurate and timely information/documentation

Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

Other duties as assigned

A day in the life

Basic Qualifications

Bachelor's degree in Human Resources Management, Business Administration or a related field

Experience in customer-facing roles

Experience in Human Resources, Claim Management or Leave & Disability management roles

Experience in English and Spanish language communication skills, both written and verb

Preferred Qualifications

Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Experience handling ambiguous or undefined challenges through strong problem solving abilities

Knowledge of employment law and HR policies and procedures

Knowledge of HRIS or Applicant Tracking Systems are preferred

Experience working in multicultural or bilingual environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, , - 20.00 - 35.00 USD hourly

Amazon

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