NY HELP Yes
Agency Information Technology Services, Office of
Title Information Technology Specialist 2 - Hourly (NY HELPs) - 11073
Occupational Category I.T. Engineering, Sciences
Salary Grade NS
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $32.06 to $40.77 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Competitive Class
Travel Percentage 15%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 6 AM
To 6 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address CNSE-ZEN, 201 Fuller Rd., Flr 2
City Albany
State NY
Zip Code 12203
Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.Under the direction of the Assistant Director Information Technology Services 1 (Technical) within the Chief Technology Office, Enterprise Network Services, Data Center Networks, Cloud Networking group, the Information Technology Specialist 2-Hourly, NS, will support advanced multi-Cloud connectivity projects, networking activities, and ongoing mission-critical initiatives.Specific duties may include, but are not limited to, the following:- Support network connectivity for dozens of NYS agencies and their applications to, from and within Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform and multiple NYS data centers.- Support various projects and Data Center Consolidation initiatives and support network environments in the data and voice Data Center networks and remote locations.- Implement and support changes to the network including code upgrades, cable infrastructure, network software and hardware.- Process assigned ITSM Service Requests for implementation and modification of Load Balancing and Firewall policies on network equipment.- Assist in the resolution of network issues and outages.- Coordinate with User Support and System Administrators to provide Level II support for technical solutions.- Configure, install and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, VoIP (Voice over Internet Protocol) phones, WAP (Wireless Access Point) devices, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.- Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures and training manuals.- Independently further IT data communications training, including manufacturer specific such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.- Utilize network monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc., to monitor equipment in the data centers reporting issues to management as appropriate.- Understand data networking protocols including TCP/IP; OSI; OSPF; BGP; HTTP; SSL; DNS; TLS; WAP; and other Local Area Network/Wide Area Network (LAN/WAN) protocols.- Working outside of normal business hours and on-call may be required due to the 24x7x365 nature of the systems supported by this team.- Occasional travel may be required.
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.ORA bachelor's or higher-level degree in any field and one year of experience in information technology;OR60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.ORTwo years of professional experience in information technology.Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, SG-18; OR in a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.PLEASE NOTE:- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.- Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off- Thirteen (13) paid holidays annually- Up to Thirteen (13) days of paid vacation leave annually- Up to Five (5) days of paid personal leave annually- Up to Thirteen (13) days of paid sick leave annually for PEF.- Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits- Eligible employees and dependents can pick from a variety of affordable health insurance programs- Family dental and vision benefits at no additional costAdditional Benefits- New York State Employees' Retirement System (ERS) Membership- NYS Deferred Compensation- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds- Public Service Loan Forgiveness (PSLF)- And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone 518-473-0398
Fax 518-402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.
