Branch Manager

First Federal Savings Bank of Twin Falls • Kimberly, ID • 12h ago

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2551045

This position leads the Retail Banking team and day-to-day operations at the branch, focusing on\ providing exemplary customer service. The role requires hiring, training, and mentoring retail banking\ team members to effectively grow and retain customer deposit and lending relationships. The Branch\ Manager monitors team performance and tracks progress to achieve growth goals and maintain customer\ service standards. This position is responsible for functions at their branch, and reports to an Area Retail\ Banking Manager or Market President, requiring regular communication to ensure excellence and\ consistency in daily operations and overall performance.

Essential Duties and Responsibilities

Develops an effective Retail Banking team through sound hiring and

retention practices.

Supervises, trains, and coaches retail banking Senior Personal

Bankers/ Personal Bankers / Tellers in areas of personal development, sales training, customers service, & goal achievement.

Through use of a CRM (Customer Relationship Management) tool,

develops a strategy to achieve satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.

Actively participates in inbound and retention calling programs to

retain and expand existing customer relationships and acquire new relationships.

Develops strategies for acquiring new and expanding existing

personal and business deposit accounts and services, consumer loans and real estate loans.

Deliver in-depth retail banking product and service training to

Retail Banking production teams and general retail banking product and service training to peers within the bank.

Participates in personal and team representation within the

community.

Develops and maintains relationships with internal business lines

for successful referrals of products and services.

Represent and promote the bank professionally in the community and

community events.

Ensures team compliance with all laws, rules, regulations, policies,

practices, and procedures.

Other duties as assigned by the Regional Retail Banking Manager.

Supervisory Responsibilities

Recruiting

Training

Coaching to Performance Standards

Performance Tracking

Individual Performance Appraisals

Addressing Complaints and Performance Issues

Resolving Problems

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

Associate degree in business or related field.

5 years of experience in Retail Banking or related bank service

area.

2 years of supervisory experience.

Physical Requirements and Working Conditions

Sitting for extended periods of time

Ability to operate computer applications and basic business

equipment

Travel for branch/department visits and business development (valid

drivers license required)

Qualifications Preferred

Bachelors degree in business or related field.

7 years of experience in Retail Banking or related bank service

area.

3 years of supervisory experience.

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