Overview
Job Summary
Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist Lead to join our team.
The Computer Support Specialist V Lead will oversee a team of IT support professionals, ensuring timely and effective technical support for end users. Responsibilities include providing team leadership, assisting with hiring and on boarding, monitoring performance, and supporting management with reporting and status updates.
In addition, this role serves as a senior technical resource, providing advanced troubleshooting and resolution of hardware, software, and system issues. The selected candidate will configure, image, deploy, and maintain computer systems and peripherals while supporting end-user training on operating systems, email, printing, and productivity applications. The ideal candidate will possess strong technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
The Computer Support Specialist will:
Provide Tier II/III technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and system-related issues
Manage help desk requests, incident reports, and service tickets, ensuring timely resolution and escalation of unresolved issues
Respond to support requests through automated ticketing systems (e.g., Remedy, ITSM) and remote support tools
Install, configure, image, deploy, troubleshoot, relocate, and repair desktops, laptops, printers, handheld devices, and peripheral equipment
Configure and support Microsoft Windows operating systems, Microsoft Office Suite applications (particularly Outlook), and NCES products
Provide on-site support for NIPRNET and SIPRNET environments, prioritizing mission-critical support for command staff and leadership personnel
Assist with user account management, password resets, access control administration, and IAVA remediation activities
Support network connectivity and remote access technologies, including Wi-Fi, VPNs, AirCards, CAC Smart Card readers, and Outlook Web Access
Deploy and maintain Army Golden Master-approved desktop and office automation software
Conduct routine system maintenance, software updates, backups, and hardware lifecycle management
Maintain hardware and software inventories and ensure accountability of assigned IT assets
Monitor, track, and report ticket status, system performance, and support metrics to leadership
Analyze recurring technical issues, identify root causes, and recommend long-term solutions to improve system reliability and user experience
Support collaborative technologies and briefing systems, including Jabber, DCO Connect, Google Earth, and other mission support tools
Develop and implement IT support procedures and ensure compliance with organizational cybersecurity policies and security regulations
Collaborate with network administrators, system administrators, cybersecurity personnel, and other stakeholders to support projects and resolve complex technical issues
Provide daily system status reports and escalate major outages or mission-impacting issues to leadership as required
Participate in an on-call rotation and remain available for 24/7 support, including Federal holidays, with the ability to respond on-site within two hours when required
Requirements
Skills and Experience
The Computer Support Specialist V Lead must have:
Active Secret security clearance with the ability to maintain clearance throughout employment
Minimum of five (5) years of experience performing PC maintenance, troubleshooting, and end-user support functions
Experience supporting enterprise desktop environments within DoD, Federal Government, or similarly complex organizations
Advanced knowledge of desktop and laptop hardware, Microsoft Windows operating systems, and common enterprise software applications
Experience providing Tier II/III or senior-level technical support in a large enterprise environment
Proficiency with IT service management (ITSM) platforms, ticketing systems, and remote support tools
Experience supporting NIPRNET, SIPRNET, and other secure network environments
Experience with system imaging, software deployment, hardware lifecycle management, and asset accountability
Education and Certification
The Computer Support Specialist V Lead must meet the following:
Required
High school diploma/GED
IAT II certifications as specified in DoD 8570.01-M and BBP 05-PR-M-0002?
Preferred
MS Desktop Support Technician or equivalent certification
Benefits
Medical, dental, vision, disability, and life insurance
Flexible Spending Accounts
401(k)
PTO
Paid Parental Leave
Tuition reimbursement
Paid federal holidays
Security Clearance
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.
Company Summary
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
Company Employment Statement
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range
USD $95,000.00 - USD $105,000.00 /Yr.
Submit a Referral (https://careers-galapagos.icims.com/jobs/3213/computer-support-specialist-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834325929)
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Location : Location US-TX-Austin
ID 2026-3213
Category Information Technology
Position Type Full-Time
Clearance Level Secret
