Position Summary...
We are seeking a dynamic leader who excels at developing high-performing teams, driving operational and financial results, and fostering a culture of belonging. The ideal candidate will model exceptional customer service, ensure compliance with company values and standards, and support continuous learning and growth. This role requires strong collaboration and communication skills to implement business initiatives and lead change across all levels. A commitment to excellence, accountability, and integrity is essential to empower associates and deliver outstanding results for our customers and communities.
What you'll do...
Leads and Develops Teams
Teaches, trains, and actively listens to associates.
Tours stores and provides feedback (Tour to Teach).
Communicates and collaborates with all levels of associates regarding store operations.
Utilizes technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts.
Provides clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models Exceptional Customer Service
Demonstrates the Better Way service model.
Manages and supports customer service initiatives (e.g., Store of the Community, community outreach programs).
Ensures customer needs, complaints, and issues are resolved.
Develops and implements action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Drives Financial Performance and Sales
Reviews and evaluates P&L (Profit & Loss) statements.
Manages and assists in budgeting, forecasting, and controlling expenses.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
Provides Supervision and Development Opportunities
Hires, trains, and mentors associates.
Assigns duties and sets clear expectations.
Provides associate recognition and communicates expectations consistently.
Promotes a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates and Oversees Activities
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Ensures Compliance and Supports Company Values
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.
Implements action plans and utilizes the Open Door Policy.
Provides direction and guidance on business processes and practices.
Walmart Leadership Expectations Respect the Individual:
Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Works collaboratively, builds strong relationships, and communicates with impact.
Attracts, retains, empowers, and develops talent; recognizes others' contributions.
Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models Walmart values and holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact.
Acts selflessly, with humility, honesty, fairness, and transparency.
Serve Our Customers and Members:
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop.
Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
Makes decisions based on data, balancing short- and long-term priorities.
Strive for Excellence:
Displays curiosity and a desire to learn; takes calculated risks.
Demonstrates courage, resilience, and encourages learning from mistakes.
Drives continuous improvement and adopts new technologies and skills.
Supports others through change.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $65,000.00 - $100,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
Regional Pay Zone (RPZ) (based on location)
Complex Structure (based on external factors that create challenges)
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State Pay Differential:
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This job has an additional differential to meet legislative requirements, where applicable.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Completion of 2 years of college. Option 2: 1 year's experience as a supervisor in a multi-department environment. Option 3: 1 year's experience in
one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department
environment. Option 4: 2 years' experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training,
certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience
Bachelors: Business, Bachelors: Criminal Justice
Primary Location...
101 HIGHWAY 47 E, TROY, MO 63379-3100, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
