Customer Service Representative

Robert Half • San Diego, CA • 2h ago

Description

Our client in the nonprofit industry is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners through professional and timely communication. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization.

Key Responsibilities:

Respond to incoming calls, emails, and other inquiries from donors, clients, members, and community stakeholders

Provide accurate information regarding programs, services, events, and organizational resources

Resolve customer concerns and escalate complex issues as needed

Maintain detailed and accurate records of interactions in internal systems

Assist with data entry, reporting, and general administrative support

Support outreach efforts, event registration, and follow-up communications

Collaborate with internal departments to ensure timely and effective service delivery

Process forms, applications, donations, or service requests as applicable

Uphold a high standard of professionalism, empathy, and confidentiality in all interactions

Requirements

Qualifications:

1+ years of customer service, call center, administrative, or related experience

Excellent verbal and written communication skills

Strong interpersonal skills with a customer-first mindset

Proficiency in Microsoft Office Suite and experience with CRM or database systems preferred

Strong attention to detail and organizational skills

Ability to manage multiple tasks in a fast-paced environment

Passion for supporting a mission-driven organization and serving the community

Preferred Qualifications:

Experience working in a nonprofit, healthcare, education, or community-focused environment

Bilingual skills are a plus

Experience handling sensitive or confidential information with discretion

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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