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Contact Representative - Seasonal, Direct Hire TERM

Internal Revenue Service • Covington, KY • 3h ago

HIRING EVENT: Tuesday, 6/16 and Wednesday, 6/17/2026

Location: Marriott River Center

10 W. Rivercenter Blvd.

Covington, KY 41011

APPLY AHEAD FOR FASTER PROCESSING!

DUTIES:

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding.

Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.

Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements.

Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.

Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.

Requirements

Conditions of employment

Training Details

Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete.

Shift: Training may be conducted during a shift other than the one you were selected for.

Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.

Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Key Eligibility Requirements:

U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.

Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System{rel="noopener noreferrer" target="_blank"} or prove they are exempt from having to do so.

Personal Identity Verification (PIV) - Must provide 2 forms of identification from the

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