Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator I/II (Level will Depend on Experience) - Contract for our Aftermarket at our Burbank, CA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).
Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft - delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You'll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:
The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator is focused on routine daily order entry activities directly into an ERP system.
Essential Functions:
Preparetimelyresponsestocustomerrequestsforquotes(RFQ)throughinternalcoordinationto convey pricing and delivery information back to thecustomer
Reviewandenterpurchaseorderrequirements,includingflowingdownessentialrequirements, into ERP system and provide order acknowledgements tocustomers
Supportaccountsreceivablestoaddresspastduepaymentissuesforassignedcustomerbase
Processwarrantyreturnsandensurestimelyprocessingtosupportcustomerrequirements
Establishandgrowrelationshipswithourcustomerbasebyprovidingaccurateandtimelystatus of shipments through a variety of means such as daily / weeklytelecoms
Support and work with demand management and Regional Sales Managers/Customer Account ManagerstoensurecustomerforecastisenteredinERPinordertodrivematerialrequirements and sales planning asapplicable
Ensure applicable export compliance requirements are adheredto
Any other task assigned by supervisor ormanagement
Non-Essential Functions:
Accurately manage internal databases or CRM tools asapplicable
ProvidefollowupandsupporttotheRegionalSalesManagers/businessmanagers/customer accountmanagers
Validate customer scorecards and contest any findings that are not in line with actual performance.Thisincludesthecomparisonofcustomerandinternaldeliverydatainordertoensure we are aligned with our customer's scorecard rating asapplicable
Coordinatingwithotherinternalfunctionalteamsinordertodriveexpedited/aircraftonground (AOG) orders asapplicable
Minimum Qualifications:
Experience: 0-5+years of relevant workexperience
Knowledge:Understandsfundamentalconcepts,practices,andproceduresofbusinessadministration;Abasicunderstandingofpricingprinciples,howtoresearch invoices,payments, and debits.
Skills/Abilities:KnowledgeofERP;KnowledgeCRM;Abilitytoworkcollaborativelywith employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizationalskills. Demonstratedabilitytosolveroutineproblems;IntermediateMicrosoftOfficeskills(Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone andemail.
Education/Certification: High SchoolDiploma
Preferred Qualifications:
Associates degree
ManufacturingExperience
Customer ServiceExperience
Order Entryexperience
Working Conditions:
Standard officeenvironment
Work requires substantial visual concentration ondetail
Working conditions are normal for a manufacturingenvironment
Manufacturingoperationsmayrequiretheuseofsafetyequipmenttoincludebutnotlimitedto:eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other requiredPPE
Maybeexposedtounusualenvironmentalconditionssuchasloudnoises,coldtemperatures, confined spaces,dustorfumes
Must be flexible to work overtime asneeded
Standing: 10% *percentage is approximate and may vary depending on work task
Sitting: 90% *percentage is approximate and may vary depending on work task
Lifting (in pounds): up to 10 pounds
Pushing (in pounds): up to 10 pounds
Mental/Visual: use of computer and basic office equipment Workspace (line, cube, etc): cubicle/desk
We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
$30.00/hourly to $45.00/hourly. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us.
The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate's base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.
