Project Manager

Location: Burbank (On-Site)

Schedule: Day Shift, 9a Start Time

Position Type: Full-Time, Salaried

Compensation Range: $70,000-$85,000

Responsibilities

Oversee localization production and asset delivery, including scripting, subtitling, and dubbing across global markets

Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery

Establish a solid understanding of specific client specifications and needs

Build strong working relationships with clients and deliver world class customer service

Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations

Work with the billing team to ensure projects are billed correctly and on time to clients

Perform order entries based on client requests and ensure data accuracy in all internal and external systems

Provide strategic solutions to any issues that may arise with clients

Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently

Identify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunities

Support Pixelogic's vision and represent the best interests of both the customer as well as the company

Abide by security policies and protect information entrusted to you

Document processes to use as training guides (including video trainings)

Utilize dashboards, reports and metrics to monitor production milestones and status

Help build and evolve the company and team culture

Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring

Participate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts

Requirements

Bachelor's degree preferred

Localization (subtitling, dubbing) and/or digital media and mastering experience preferred

Solid organizational skills, including multitasking and time-management

Collaborative thinker who works well in a team

Experience in media industry and post-production workflows

Passionate about customer experience and customer service excellence

Excellent communication skills with technical and non-technical individuals

Deep sense of urgency and ability to work in a fast-paced environment with high volume

Problem solver with creative and innovative approach with ability to think out of the box

Outstanding attention to detail and ability to plan complex projects with urgency

A positive attitude when experiencing obstacles and enthusiastic to get things done

Pixelogic Media Partners, LLC

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