Debt Management Account Processor

U.S. Bank • Nashua, NH • 2h ago

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking a detail-oriented and customer-focused Inbound Call Center Agent to join our team. In this role, you will serve as the first point of contact for our Cardholders and Debt Management partners, handling inbound calls with professionalism, empathy, and efficiency.

Respond to inbound calls from cardholders and third-party partners, providing accurate information and exceptional service.

Listen actively to customer concerns and resolve issues in a timely and courteous manner.

Accurately enter settlement agreements into internal systems, ensuring compliance with company policies and regulatory requirements.

Prepare and process related documentation using Microsoft Excel and Word with a high degree of accuracy.

Process incoming files and ensure proper handling and documentation.

Monitor and respond to inquiries in a shared email inbox, maintaining timely and professional communication.

Perform data entry tasks with precision and attention to detail.

Maintain detailed and organized records of customer interactions and transactions.

Collaborate with internal departments to ensure seamless communication and resolution of customer inquiries.

Meet or exceed performance metrics related to call quality, response time, and customer satisfaction.

Proven experience in a customer service or call center environment.

High school diploma or equivalent

Strong proficiency in Microsoft Office, especially Excel and Word.

Strong customer service orientation with a focus on delivering high-quality support

Basic Qualifications

High school diploma or equivalent

Typically three to five years of clerical and customer service experience

Preferred Skills and Experience

Skilled in identifying, resolving, and escalating complex issues effectively

Excellent verbal and written communication skills

Background in financial services or collections is highly desirable

Demonstrated experience in a call center environment, including handling high volumes of inbound and outbound interactions, troubleshooting customer concerns, and maintaining performance metrics

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Service Associate I - Reading

Eastern Bank • Reading, MA • 2h ago

Management & Administrative

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefit...

2h ago

Go to Apply

Administrative Assistant- Derry, NH

Beth Israel Lahey Health • Londonderry, NH • 2h ago

Management & Administrative

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. New Multi-Specialty Site Medical Facility in Londonderry BILH is excited to announce the opening of a brand...

2h ago

Go to Apply

D&IT Global System Operations Manager, Life Sciences Technology Supply Chain

Corning Incorporated • Tewksbury, MA • 5h ago

Management & Administrative

D&IT Global System Operations Manager, Life Sciences Technology Supply Chain Date: Jun 3, 2026 Location: Tewksbury, MA, US, 01876Charlotte, NC, US, 28216 Company: Corning Requisition Number: 75448 The company built o...

5h ago

Go to Apply

Account Manager

BD (Becton, Dickinson and Company) • Andover, MA • 8h ago

Management & Administrative

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global le...

8h ago

Go to Apply

Analyst, Commercial Operations

Intercontinental Exchange (ICE) • Bedford, MA • 8h ago

Management & Administrative

Overview Job Purpose ICE Data Services is seeking an exceptional and highly motivated Commercial Operations Analyst to join a fast-paced Global Commercial Operations Team. The Commercial Operations Analyst is an integral...

8h ago

Go to Apply

Senior Manager, Site Electrical Engineer

Bristol Myers Squibb • Devens, MA • 10h ago

Management & Administrative

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every...

10h ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Burlington, MA • 20h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

20h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Billerica, MA • 20h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

20h ago

Go to Apply

Principal Control Account Manager

RTX Corporation • Tewksbury, MA • 20h ago

Management & Administrative

Date Posted: 2026-06-01 Country: United States of America Location: US-MA-MARLBOROUGH-MA1 ~ 1001 Boston Post Rd ~ BLDG 1 Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: The abili...

20h ago

Go to Apply

Department Manager, Architecture Analysis

The MITRE Corporation • Bedford, MA • 1d ago

Management & Administrative

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-t...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)