Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The General Manager, Cargo Operations - CLT/PHL, based in CLT, will be responsible for overseeing cargo operations of American Airlines Cargo at CLT and PHL. You will be responsible to lead and develop relationships with handling partners, airport authority and government officials as necessary. You will represent AA Cargo at internal airport and external meetings and conferences and will actively participate in developing a strategy for AA Cargo handling going forward.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Set / monitor operational performance, on behalf of AA Cargo, at CLT and PHL
Implement and monitor policies, procedures and business processes for cargo/mail operations
Ensure that sufficient resources are assigned by the business partner(s) to handle AA's product to a high standard
Ensure that security, Dangerous Goods, training and other objectives are met consistently and on a timely basis, in accordance with both the airline's and local regulations
Work within agreed budgeted parameters
Work with business partners and any necessary authorities to ensure delivery of the highest handling performance results
Oversee compliance with AA Performance Standards and compliance with all regulatory requirements
Continue to evaluate, recommend and implement new processes as necessary to keep AA Cargo service offering competitive in the marketplace
Additional Duties and expectations
Engage regularly with all airport departments, vendors and airport authority, as required, to ensure compliance and to review any open issues, etc.
Carry out all duties in a professional and effective manner
Review AA Cargo systems regularly and produce compliance and performance reports
Timely notification to senior management of any DG or security incidents. Also timely notification to senior management of any operational issues
Continue to ensure that best practices are employed across the region
Ensure that the CLT and PHL Cargo facilities are responsive to the customer's needs
Participate in operational and other meetings, for AA Cargo
Implement Business Continuity Planning for all Cargo facilities
Cultivate the partnership between AA Cargo and handling partners
Have knowledge and understanding of Customs and Regulatory requirements for CLT, PHL
Foster relations with the Airport team colleagues to serve "One Team" philosophy
Represent American Airlines at industry events
Travel is required
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's Degree
5+ years of experience in Airport Operations
Preferred Qualifications- Education & Prior Job Experience
Master's Degree
5 years of related experience
Skills, Licenses & Certifications
Strong analytical skills
Excellent communication skills
The ability to effectively multi-task during stressful situations
The ability to work with a range of different departments and all levels of management within AA
The ability to look beyond the immediate needs of the CLT and PHL operation in order to identify the best opportunity for AA
Strong quantitative analysis skills to be able to identify and value sales opportunities
Must be able to communicate effectively in both spoken and written English and the local language (if applicable)
A highly motivated people manager who is able to drive our business partners to achieve departmental delivery goals
Strong business acumen - understanding the importance of accountability and outstanding customer service and with the other departments and vendors that support the successful delivery of such
Proactive and able to think strategically
Ability to deal with difficult discussions with other departments and key stakeholders sensitively and effectively
Have the confidence and ability to build credibility and effective working relationships
Ability to maintain confidentiality and be respectful of opposing views and opinions
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
