Systems Operations Manager - Data Platforms (Teradata & Hadoop)
Wells Fargo is back in the office collaborating for fabulous outcomes.
This role is in the office three days a week.
No visa sponsorship or visa transfers.
About this role:
Wells Fargo is seeking a Systems Operations Manager to lead the end-to-end support and operations of enterprise Teradata and Hadoop data platforms powering large-scale analytics and business decisioning.
This role is accountable for platform stability, reliability, and operational excellence across a complex, multi-tenant ecosystem supporting 100+ tenants . The manager will lead a 24x7 operations team , apply Site Reliability Engineering (SRE) principles , and drive automation-led transformation to ensure predictable, resilient service delivery at scale.
This is a hands-on leadership role requiring strong execution discipline, ownership, and the ability to operate in a high-risk, regulated environment , ensuring SLA adherence, compliance, and business continuity outcomes .
In this role, you will:
Operational Leadership & Platform Ownership
Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience
Provide clear ownership and accountability for production services, operational outcomes, and service stability
welDrive incident, problem, and change management, including major incident command and recovery leadership
Lead 24x7 global support operations, including on-call governance and escalation management
Operational Excellence & Service Performance
Own and drive SLA/OLA adherence, uptime, and service health metrics
Lead capacity management, performance tuning, and proactive issue prevention initiatives
Establish and enforce operational standards, runbooks, and service management practices
Drive root cause analysis (RCA) and long-term remediation of systemic issues
Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.
Governance, Risk & Compliance
Ensure alignment with enterprise risk, compliance, and change management frameworks
Drive patching, vulnerability remediation, and platform security posture
Maintain audit readiness, documentation quality, and control adherence
Identify, escalate, and mitigate operational and platform risks
Multi-Tenant Platform Operations
Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability
Oversee resource allocation, scheduler configuration, and workload prioritization
Execute in high-risk production environments where changes impact multiple tenants simultaneously
Site Reliability Engineering (SRE) & Automation
Apply SRE principles to improve reliability, availability, and scalability of data platforms
Drive automation-first operations to eliminate manual toil and standardize service delivery
Implement and enhance observability, monitoring, and self-service capabilities
Partner with engineering teams to improve platform reliability, operability, and service maturity
Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR.
Stakeholder Engagement & Execution Alignment
Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders
Provide clear, executive-ready communication on platform health, risks, and priorities
Drive cross-functional accountability and execution discipline across teams
People Leadership & Talent Development
Lead, coach, and develop a team of Systems Operations engineers and analysts
Build a culture of ownership, accountability, and operational excellence
Manage resource allocation, workforce planning, and vendor/partner support
Develop team capabilities in SRE practices, automation, and platform operations maturity
Resiliency & Business Continuity
Ensure resiliency posture across Teradata and Hadoop platforms, including:
Disaster recovery (DR) readiness and execution
RTO/RPO alignment and validation
Continuous improvement of recovery capabilities
Lead BCP execution and failover coordination for critical platforms
Required Qualifications:
5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Hands-on experience with:
Teradata and Hadoop platforms
Distributed systems and data platform operations
Incident, problem, and change management processes
Desired Qualifications:
Experience supporting enterprise-scale Teradata and Hadoop platforms
Demonstrated leadership in 24x7 production support and SRE environments
Strong experience in:
Automation, AIOps, and operational transformation
DevSecOps and CI/CD practices
Observability, monitoring, and platform telemetry
Familiarity with Kubernetes, containerization, and cloud-native architectures
Strong understanding of:
Multi-tenant data platforms and workload management
Regulatory, audit, and risk-controlled environments
Job Expectations:
Provide full operational ownership of Teradata and Hadoop platforms
Drive platform reliability, stability, and performance improvements
Ensure compliance, patching, and security governance alignment
Operate within a 24x7 production support model , including on-call leadership
Partner across CIO organizations to deliver scalable, resilient data platform services
Posting End Date:
13 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-546641
