Community Affairs & Strategic Accounts Manager II

Liberty Utilities • Joplin, MO • 16h ago

LU Service Corp.

Joplin, MO, US, 64801

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America - a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Manager, Strategic Growth & Community Affairs leads the company's engagement with strategic and high-value accounts, including major commercial, industrial, municipal customers and local elected officials. This role is responsible for driving growth, retention, and partnership strategies that strengthen customer loyalty, attract new investment, and enhance the company's reputation in the communities it serves. By bridging strategic account management, economic development, and community relations, the Manager ensures that customer and community priorities are aligned with company objectives for reliable, sustainable, and inclusive growth.

Accountabilities

Lead the management of the company's largest and most complex commercial, industrial, and municipal accounts across multiple commodities (electric, gas, water).

Build trusted, executive-level relationships and ensure delivery of strategic, value-added service.

Oversee account planning, performance tracking, and contract compliance.

Manage escalations for high-impact service issues and ensure timely resolution.

Develop customer-specific strategies to support retention, expansion, and satisfaction goals.

Partner with state and regional economic development agencies to identify and secure new investment in the service territory.

Develop and negotiate strategic service proposals for new or expanding large accounts.

Promote energy efficiency, electrification, and sustainability partnerships with key customers.

Represent the company at business councils, trade shows, and development boards.

Serve as the company's public-facing representative to municipal leaders, community organizations, and advocacy groups.

Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council).

Lead community engagement strategies related to infrastructure, sustainability, and workforce development.

Oversee community investment, sponsorship, and volunteerism programs that strengthen the company's reputation.

Coordinate responses to community inquiries related to service, construction, or regulatory changes.

Education and Experience

Bachelor's degree or equivalent

7+ years of professional experience in business development, community relations, government affairs, or related field

Utility or adjacent industry experience preferred

Comfortable working in a fast-paced environment and juggling many priorities

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization-it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

Customer Centric

Integrity

Entrepreneurial

Teamwork

Owner mindset

Outcome focused

Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

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